Author Topic: WD TV Live Plus for a firmware update!?!?!  (Read 31809 times)

June 09, 2010, 11:52:39 AM
Reply #30

Headcase_Fargone

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No additional features.
No meaningful bug fixes.
Firmware bricking.

I'm inclined to agree with this.  Support for the WD TV Live has been atrocious.  Combined with the general bugginess of the product's software to begin with (random wifi resets, etc) and the lack of new features after being promised an, I believe the word used was "aggressive", firmware upgrade schedule and you're left wondering what you spent your money on.

June 09, 2010, 11:54:00 AM
Reply #31

thespecialist

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No additional features.
No meaningful bug fixes.
Firmware bricking.

I'm inclined to agree with this.  Support for the WD TV Live has been atrocious.  Combined with the general bugginess of the product's software to begin with (random wifi resets, etc) and the lack of new features after being promised an, I believe the word used was "aggressive", firmware upgrade schedule and you're left wondering what you spent your money on.


Do people like you even read the thread ? Scott said he's currently packing the new firmware ! Hopefully that means we'll see it today, otherwise tomorrow.

June 09, 2010, 12:00:41 PM
Reply #32

milford

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This is poor customer service precisely for the reason WD did it this way: had they announced earlier, all those people who wanted Netflix would have held off purchasing.  WD makes a surprise release precisely to make sure sales don't flag between announcement and release.  This makes them more money, but only because there are X hundreds of people who would have preferred to wait for the Netflix version -- X hundreds who are now, naturally, unhappy.  The surprise release makes money for WD precisely insofar as it induces all those customers into making a purchase they are now unhappy about.

So all you defending this as just business: it only works insofar as it pisses off customers.  Furthermore, it doesn't even make very good business sense, since purchasers deferred by a few months are relatively unlikely to buy something else in the interim (though of course some will), so they aren't really lost business, just deferred profit.  (That logic wouldn't hold if they'd made the announcement a year in advance, but a few months really doesn't make that big of a difference, especially because such a tiny percentage of buyers would be aware of such an announcement.)  Finally, WD defenders may not be aware of this, but most hardware manufacturers hold off even on simple hardware upgrades until a year or so has elapsed, in order not to piss off existing customers.  Such manufacturers deliberately delay the short-term profits they might make via the boost in sales from an incremental upgrade in order to preserve the goodwill of repeat customers.  Here too, WD appears to chosen to burn its bridges for a little short-term cash -- perhaps because they see this product category as a dead end fairly soon.


June 09, 2010, 12:12:36 PM
Reply #34

backlund

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This is poor customer service precisely for the reason WD did it this way: had they announced earlier, all those people who wanted Netflix would have held off purchasing.  WD makes a surprise release precisely to make sure sales don't flag between announcement and release.  This makes them more money, but only because there are X hundreds of people who would have preferred to wait for the Netflix version -- X hundreds who are now, naturally, unhappy.  The surprise release makes money for WD precisely insofar as it induces all those customers into making a purchase they are now unhappy about.

So all you defending this as just business: it only works insofar as it pisses off customers.  Furthermore, it doesn't even make very good business sense, since purchasers deferred by a few months are relatively unlikely to buy something else in the interim (though of course some will), so they aren't really lost business, just deferred profit.  (That logic wouldn't hold if they'd made the announcement a year in advance, but a few months really doesn't make that big of a difference, especially because such a tiny percentage of buyers would be aware of such an announcement.)  Finally, WD defenders may not be aware of this, but most hardware manufacturers hold off even on simple hardware upgrades until a year or so has elapsed, in order not to piss off existing customers.  Such manufacturers deliberately delay the short-term profits they might make via the boost in sales from an incremental upgrade in order to preserve the goodwill of repeat customers.  Here too, WD appears to chosen to burn its bridges for a little short-term cash -- perhaps because they see this product category as a dead end fairly soon.

exactly.  As I have mentioned numerous times today, a simple fix for this situation is to offer an extremely cheap trade in for existing owners.  Offer it until the current device is a year old, for example.  95% of existing customers won't know or care.  For the other 5% that take advantage of it, you keep them happy.  WD can turn around and sell our existing units as refurbs.  In the end it keeps everyone happy, and at little to no cost to WD.

June 09, 2010, 12:20:10 PM
Reply #35

Whoheart

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Do people like you even read the thread ? Scott said he's currently packing the new firmware ! Hopefully that means we'll see it today, otherwise tomorrow.

I'm sure both of them saw it, but they are just not getting excited about the new Mongolian subtitles ;D
If you think there is something wrong with your WD device contact them and then act upon that: Either wait or move on - don't whine here - this is not WD's board. If you have a problem, start a thread and ask - perhaps someone knows the answer.

June 09, 2010, 12:24:50 PM
Reply #36

thespecialist

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I'm sure both of them saw it, but they are just not getting excited about the new Mongolian subtitles
LOL

June 09, 2010, 12:31:44 PM
Reply #37

KAD

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what will be interesting is once B-rad can take a closer look at the firmware, he said WD attempted to lock the firmware on the plus, but did a poor job of it, and since the hardware is the same, it should be compatible with the Live

KAD

June 09, 2010, 12:49:34 PM
Reply #38

Whoheart

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what will be interesting is once B-rad can take a closer look at the firmware, he said WD attempted to lock the firmware on the plus, but did a poor job of it, and since the hardware is the same, it should be compatible with the Live


Well WD people have said the hardware isn't the same - seems there are new Pirate Fighting Chips in it (ie, not of that much use to the end user - apart from getting Netflix (if you live in the states))
If you think there is something wrong with your WD device contact them and then act upon that: Either wait or move on - don't whine here - this is not WD's board. If you have a problem, start a thread and ask - perhaps someone knows the answer.

June 09, 2010, 01:02:32 PM
Reply #39

schnoid

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my 2c,

WD just went about the this in the wrong order. They should have released a firmware update, then released the new product, if everything new is in the firmware update except netflix, I think nobody would care, but as it sits we're all in limbo, until firmware for the live is released, if it doesn't include meaningful features and bug fixes, then I'll be pissed, so far the only known improvements for the plus are: netflix, mediafly, & auto framerate switching, dvd menu support

KAD

My thoughts EXACTLY. Again, I do appreciate Scott for coming here and updating us even though he knew people would be pissed. If there is a new firmware being released shortly (minus netflix) that would be nice, but honestly I'm tired of holding my breath for it.

June 09, 2010, 01:06:59 PM
Reply #40

Whoheart

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If you think there is something wrong with your WD device contact them and then act upon that: Either wait or move on - don't whine here - this is not WD's board. If you have a problem, start a thread and ask - perhaps someone knows the answer.

June 09, 2010, 01:12:12 PM
Reply #41

schnoid

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Hey, look - its a free 3D firmware update to Playstation 3 http://blog.timesunion.com/gamers/playstation-3-3d-firmware-arriving-tomorrow/655/

Oops, wrong forum ;)

too bad it doesn't support x264. Makes the PS3 pretty much useless to me. Not sure how they claim true 3D since u need HDMI 1.4 for that. It also has nothing to do with this thread.  :-P

June 09, 2010, 01:26:06 PM
Reply #42

ScottWD

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WD TV Live prerelease now available http://bit.ly/cSumTD

What's new:

DVD navigation support.

Mediafly network service.

.mov chapter support.

Wireless adaptor support for ASUS USB-N13.

Security when mounting a network share on password protected local drives.
Resolved issues:

File share group name – Network names must now match.

Aspect ratio issues.

Subtitle encoding for Big 5.

Resume remembering previous audio selection.

IDX +_SUB positioning issue causing video freeze.

PGS subtitle becoming frozen while using the delay function.

Network share intermittent detection issue.

Undetectable 4 TB My Book®.

Large capacity video file (.ts) unable to play.

DVR-MS video stop when fast forward at 6x.

Buffalo G300N not enumerating.

June 09, 2010, 01:30:49 PM
Reply #43

schnoid

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Thank you so much Scott! You kept to your word and I really appreciate it! I hope you guys continue to release identical firmwares to the WD TV Live Plus minus the netflix support. I look forward to having DVD menu support as well as the other additional features.

June 09, 2010, 01:32:30 PM
Reply #44

Whoheart

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So if this is in beta testing, does that mean the WDTV Live Plus' on sale have buggy firmware?  ;D
If you think there is something wrong with your WD device contact them and then act upon that: Either wait or move on - don't whine here - this is not WD's board. If you have a problem, start a thread and ask - perhaps someone knows the answer.