WDTV Forum - WDTV Media Player

WDTV LIVE Groups => WDTV LIVE - Official Information => Topic started by: suniloffline on February 09, 2010, 02:37:27 PM

Title: WDTVLive 1.01.24 : New Firmware available
Post by: suniloffline on February 09, 2010, 02:37:27 PM
There is a new firmware available thru online update for wdtvlive.
There is no info about the firmware in wdc.com.

has anyone upgraded, any idea on what are the key improvements.
Please post results if you have already upgraded.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: thumbgen on February 09, 2010, 02:49:23 PM
Read here

http://support.wdc.com/download/notes/WDTV_Live_Release_Notes_1_01_24.pdf (http://support.wdc.com/download/notes/WDTV_Live_Release_Notes_1_01_24.pdf)

Redesigned YouTube™ user interface to comply with YouTube requirements.
• Resolved search results in YouTube to be in the same order provided by YouTube.
• Added Flag Video feature to YouTube.
• Added seeking controls (fast forward/rewind) in the YouTube player in 10 second increments.
• Updated to the new YouTube Video logo throughout the application.
• Modified YouTube video timestamp format to make it more readable.
• Implemented add to playlist feature in YouTube.
• Added Save search queries to save users time in re-entering search terms in YouTube
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: bigjoe714 on February 09, 2010, 02:50:33 PM
I didnt update yet, but apparently there are a lot of youtube improvements.
See here http://community.wdc.com/t5/Firmware/WD-TV-Live-Firmware-1-0-1-24/td-p/9581 (http://community.wdc.com/t5/Firmware/WD-TV-Live-Firmware-1-0-1-24/td-p/9581)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: suniloffline on February 09, 2010, 03:42:51 PM
Just upgraded. Upgrade was smooth over internet.

Youtube improvements are great, now it makes sense watching youtube in wdtvlive. No other noticable improvements.

WD disappointed us once again.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: mckayser on February 09, 2010, 05:12:26 PM
Don't know if I'm right, but I can play some .wmv video files now that didn't playback correctly before. And .flv video files are now shown in the browser (they still don't play but they're at least shown).

Greetz, mckayser
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: trehouse on February 09, 2010, 06:24:53 PM
 :-\

Someone working at WD must have kids or an off-hours YouTube habit.

Too bad there's not much of general interest.

We can only hope that sooner or later they'll do something to improve the interface.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: betamaxman on February 09, 2010, 06:48:36 PM
Hope they fix the audio sync problems soon. Still not fixed in this update.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 09, 2010, 07:07:11 PM
Just upgraded. Upgrade was smooth over internet.

Youtube improvements are great, now it makes sense watching youtube in wdtvlive. No other noticable improvements.

WD disappointed us once again.

Now now, they don't disappoint when they give us updates.

They disappoint when they STOP giving us updates :)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 09, 2010, 07:14:39 PM
Oh, and everybody remember: They fix what they list in the notes - not 500 other items not listed in the notes.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 09, 2010, 07:27:21 PM
Ok, first "bad" thing:

A clip on Youtube I had previously flagged is suddenly no longer playable after the update, instead I get this message:

"This video is restricted by the video content owner and is not available on TV connected devices."

Guess its WD trying to playing nice.

A good thing, if you use youtube, is that it now remembers your login, so you don't have to enter it each time (if you have asked it to remember - i guess the paranoid do not need to worry :)

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: suniloffline on February 09, 2010, 08:22:12 PM
Oh, and everybody remember: They fix what they list in the notes - not 500 other items not listed in the notes.


We moved from 1.01.17 to 1.01.24 (7 line items as per their release notes, one point per line item), that makes the new revision number.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 09, 2010, 09:25:21 PM
We moved from 1.0.17 to 1.01.24 (7 line items as per their release notes, one point per line item), that makes the new revision number.

What are you saying? That they increase the number by each item added? But should that be 1.0.24 then? :)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: lilibabe on February 10, 2010, 04:20:18 AM
What a great update !  ;D

I imagine that most users do not buy the WDTV Live just because it has YouTube features !!

What's next ? Pandora logo modified, ability to sort Flickr pictures by name of the author's mother,...  ;D
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: megb6806 on February 10, 2010, 05:23:23 AM
Is it just me or what??? but all my mp4's are now working fine...so no more lipsync issues with this update....... ;)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: CarlEdman on February 10, 2010, 05:59:47 AM
Actually, having suffered from very bad audio-sync issues previously, a small sample of tests seems to show some improvement.  In particular, (1) the audio drift during playback seems to have been greatly reduced (but not eliminated) and (2) stoping playback and restarting-from-same-position resets the audio-drift rather than making it worse (as it did before).

But perhaps that is just sample bias...
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 10, 2010, 10:36:07 PM
They have to be joking!!!! All youtube updates and nothing else. I bet many like my self have used youtube once and that was when the thing was first purchased... since then I never go in youtube.

Gee anyone would think the thing was built to stream youtube content... and then they thought hey what the heck we may as well make it play movies and music as a side bonus...........sheeeesh!!
 
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: rorschach on February 10, 2010, 10:51:57 PM
Sigh... not impressed. Still cautiously hopeful but keeping the original packaging nearby until March.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: ScottWD on February 10, 2010, 10:52:34 PM
They have to be joking!!!! All youtube updates and nothing else. I bet many like my self have used youtube once and that was when the thing was first purchased... since then I never go in youtube.

Gee anyone would think the thing was built to stream youtube content... and then they thought hey what the heck we may as well make it play movies and music as a side bonus...........sheeeesh!!
 

Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :) we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

-ScottWD
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 10, 2010, 11:46:12 PM
They have to be joking!!!! All youtube updates and nothing else. I bet many like my self have used youtube once and that was when the thing was first purchased... since then I never go in youtube.

Gee anyone would think the thing was built to stream youtube content... and then they thought hey what the heck we may as well make it play movies and music as a side bonus...........sheeeesh!!
 

Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :) we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

-ScottWD

Sounds great.... Can I ask out of curiosity what your position is with WD and the live?

Also can we have a few clews as to what you guys have planned?

Cheers :)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: jason407 on February 11, 2010, 02:17:09 AM
Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :) we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

-ScottWD
Nice to hear Scott!
Any info on what issues the coming updates will be addressing?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 11, 2010, 03:28:20 AM
how do we know that this ScottWD is an offcial employee working in WD? I hope he is an employee and WD is seriously considering giving us some more features along with all bug fixes.

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dex38 on February 11, 2010, 03:31:50 AM

Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :)

If you could just add subscriptions (sorry don't know the exact english word) to youtube content I'll consider the youtube thing out of the way :).
To be honnest, I'm not a fan of youtube, using it only to see daily TV zapping via subscription. To have that on the wdtv I've to go on the PC and update my playlist before seeing new content on the WDTV...
But do not forget your main priority :), which is ...... autoframerate or at least an easy way to change it while watching the media.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: jago on February 11, 2010, 03:48:27 AM
Quote
Sounds great.... Can I ask out of curiosity what your position is with WD and the live?
It looks like ScottWD ist this guy:

Scott Rader
Sr. Product Manager
Western Digital

Google is your friend (at least sometimes... :D)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: frankie-boy on February 11, 2010, 05:06:07 AM
Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :) we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

-ScottWD

And how can we get this pre-release?
And can you tell something more of what in this release?

Regards,

Frank
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: valid on February 11, 2010, 10:59:52 AM
If they fix the 'Play To' issues, I'll be a happy camper! (at least, after b-rad.cc adds it to WDLXTV-LIVE firmware)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: SCADA.30 on February 11, 2010, 11:57:42 AM
Hmm...someone from WD actually listening to their customers....nice.

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: toadle on February 11, 2010, 12:57:43 PM
So ScottWD - can we summarize, just to know: Are the two issues that you resolved just now: 1.The update-process 2.The YouTube-Interface mandatory? And could we assume that the firmware had taken another way, if those issues hadn't shown up?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: jayallan on February 11, 2010, 01:33:16 PM
Guys,

ScottWD is a senior Product Manager at WD. He is our major liaison for this site.  

He is kind enough to come in here and offer help.  He does not have or need to so please give him the respect that he deserves.  :)

Jay
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: frankie-boy on February 11, 2010, 01:49:11 PM
Guys,

ScottWD is a senior Product Manager at WD. He is our major liaison for this site.  

He is kind enough to come in here and offer help.  He does not have or need to so pleas give him the respect that he deserves.  :)

Jay

Hi Jay,

Thnx for this information! Now we know for sure something big is coming up ;D
And Scott, thank you for telling us there's a major update coming up. I'll be waiting!

Regards,

Frank

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 11, 2010, 02:59:46 PM
Not a joke...

Scott, sweetheart! You are back!  ;D


I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

Excellent - as long as it doesn't brick me, I'm all over betas :)

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: ScottWD on February 11, 2010, 03:06:07 PM
So ScottWD - can we summarize, just to know: Are the two issues that you resolved just now: 1.The update-process 2.The YouTube-Interface mandatory? And could we assume that the firmware had taken another way, if those issues hadn't shown up?

Exactly, we were planning to have a more robust product update early in the year but these items took priority.  Now the fun begins -- We know what everone wants.  It's a HUGE list  ;D   Primary focus on the next product udpate is on the reported issues and a few little surprises.  But we also have the dev teams working on some of the cool stuff.

-ScottWD
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: jridley on February 11, 2010, 05:04:13 PM
Just did the auto-update from 1.0.17 to 1.0.24 - and it basically made my unit useless.  (NOT - read on)

EDIT:  I solved the problem.  After updating, the unit could no longer reliably access my network shares.  In fact it couldn't see anything reliably but my laser printer.  I downgraded to 1.0.17 and had the same issue.  upgraded again, same issue.  Restore factory defaults, power cycle, reset router, same issue.

Finally, I unplugged the unit from power for 5 minutes.  When it came back up, it worked fine again.

This was kind of scaring me because I use the unit ONLY for playing video from windows shares - in fact I'd love it if there was an option to completely remove the YouTube, Music and Photo icons and other stuff I never use.

Anyway, it gave me a good scare but all's well that ends well.  Had I known this didn't do anything but YouTube enhancements I might have skipped it, though I guess it would just keep pestering me until I applied the update.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Josheh on February 11, 2010, 05:12:01 PM
Hey, I keep wanting to upgrade my firmware to the newest non hack firmware obviously this one, Youtube is a pretty big thing for me, It might not be for others, but i enjoy it quite a lot so thank you for that update, And I'm pretty sure this forum and the others are only like 20% of people who own them, As i know 4 people locally who now own one of these and none of them use forums, So even if people on here are saying it's a worthless update blah blah I'm pretty sure you still made a lot of people happy Scott.

In fact, with some of the other media centers closing youtube support because of youtube not wanting them or what ever happened, It's a releif that you guys are working to keep them happy! It's not the most important aspect, But considerin I've gone out my way, "brought new ethernet for it, Accidently got my 4 year old account banned because it didn't work with the wdtv, I'd be a little peed off if the wdtv live lost youtube support.

Back on track though I'm worried if i upgrade my box will explode / bricked ???

If i do it, It'll be by online when you turn the thing on coming up saying "new firmware!" I'd update using that, But I have the standard out of the box firmware, Should i auto install it like that?

Also, does this update have all of the other updates i missed in 1 ?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: SoNic67 on February 11, 2010, 05:39:59 PM
Thank you Scott for the updates! I understand that the update was necessary (legal issues maybe, don't care) so now we are waiting the real fun stuff to begin.
As of now, WDTV Live has the most potential in this new market. And I hope WD has a long term strategy that include this kind of bussiness - networked media players. You have one of the best hardware out there (with Sigma cipset versus Realtek ones) - with proper support and apps you can win the market.
Good luck!
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 11, 2010, 10:08:31 PM
This is fantastic..... My intentions were not meant to be rude when I asked Scott what his position was and I'm sure he can appreciate people being suss.... this is the internet after all lol.

I'm glad that someone from WD is here looking at what we the customer wants :) it is fantastic..... so thanks Scott for taking the time out to post a message or two, it is truly appreciated.

I hope the issue with the double thumbs on network share is fixed.... at the moment I have to mount the share to resolve this.... anyway, cant wait now to see what changes will happen :)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Josheh on February 11, 2010, 11:11:40 PM
"Wants to auto upgrade but still scared i brick it !"

p.s. Scott, Cough OSD/Moviesheet changes  ;D haha, even if it's not official I'm sure someone will make one soon enough anyway.

Edit> Whats this crap I'm hearing about this new youtube bug thing ?

"This video is restricted by the video content owner and is not available on TV connected devices"

So glad I heard this before upgrading, I wish in the firmware information someone from WD had posted why this happens, what video's it mainly happens too etc etc, Because now once again it makes me not want to upgrade! I want to watch youtube as it says on the box, not "50% of youtube" A lot of people are reporting that only 50% of the videos work, the rest give that error, Could someone enlighten me on what this means, why they have it in place, and if it will get removed.... It's alright if its just videos not allowed in your country like if i was on my main PC.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: schnoid on February 12, 2010, 12:49:42 AM
Hey Scott,

Glad to hear that WD is actually listening to its customers regarding the WD TV Live. Was starting to think that it was no longer being worked on. Just out of curiosity, how many engineers do you have working on the WD TV Live? 2 months delay seems like a VERY long time to be working on a firmware update issue, but I guess we should be thankful that things are looking promising for the near future. I'm sure many of us would really appreciate an early release beta. As you know, many of us both here and on the WD official forums have been very frustrated by the lack of response we were getting from WD. With Popbox and Boxee Box being released in the next month, I'm really hoping WD TV Live will be able to compete. I recommended the WD TV Live to quite a few people and hope it lives up to my initial praise.

Thanks again for keeping us in the loop. Hope you keep it up!

---

personal wish list: only display video thumbnail when going to video -> network shares, add search feature, add playlist feature for music and movies, add dynamic imdb data for movies, MUCH NICER INTERFACE! ... and if it had Hulu, you can be assured you'd have a HUGE market share of media set top boxes.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: toadle on February 12, 2010, 01:02:37 AM
That is great to hear ScottWD!

I always had the impression that you had to do these updates, but I never was quite sure. The update-process was a priority-fix for sure, and the release-notes of 1.01.24 read like "YouTube demands...".

Great to hear that you can move along now - we are excited!

One advice from the happy customer though - if you made clear that those two updates were forced on you, the community would have had a lower bitch-factor ;-)!
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: guuru on February 12, 2010, 02:16:29 AM
Promising stuff from WD team. It is quite a neat device and if they put more cool stuff in it and solve crucial issues ppl having, this is deffinately a keeper device. 8)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: alchemist on February 12, 2010, 02:36:07 AM
Quote
Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way Smiley we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week. 

-ScottWD

Thanks for your candid response, other company's are not always so forthcoming, this sheds light on your release notes for 1.0.1.24. An open channel of communication from WD and frequent firmware updates is a winning combination, keep it up :)

Like many others YouTube is a "nice to have" but to be perfectly honest the WDTV Live (at least for me) is all about streaming/playing content off my private network.

Core issues to be addressed:
- Playback of all common media types
- DVD menu
- Audio sync (manual sync would be a nice feature too)
-UI usability
(i) no need display a network username and password if it's a saved share (waste of time)
(ii) 1 clcik to display/hide playback information and options
(iii) 10 minute player advance should NOT require fast forword to previously be depressed
(iv) file browsing - general improvement required

Thanks for the update, I look forward to the future releases :)

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: mesb on February 12, 2010, 04:36:51 AM
They have to be joking!!!! All youtube updates and nothing else.
You are wrong :)
Some changes just wasn't write in changelog.

As far as i can see, in 1.01.24:
Fixed bug with long ip adresses.
Added possibility to play .flv files
Fixed some localization (in russian)

Maybe i'am wrong, but looks like on this firmware it start faster than on previous (when powering on from remote control i mean)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: marciton on February 12, 2010, 05:01:17 AM

(i) no need display a network username and password if it's a saved share (waste of time)
(iii) 10 minute player advance should NOT require fast forword to previously be depressed
(iv) file browsing - general improvement required

and a the ability to manage the position of the subtitles and have a bigger size
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 12, 2010, 06:06:08 AM
Exactly, we were planning to have a more robust product update early in the year but these items took priority.  Now the fun begins -- We know what everone wants.  It's a HUGE list  ;D   Primary focus on the next product udpate is on the reported issues and a few little surprises.  But we also have the dev teams working on some of the cool stuff.

Well, I dearly that huge list includes being able to skip back 10 seconds - jchen suggested you might implement a "goto" function - but that isn't of that much use when you want to rewind (jump) back 10 seconds to hear something again that you didn't catch the first time (something I do every day) - if i have to spend 20 seconds getting back its... less than optimal :)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 12, 2010, 06:10:54 AM
"Wants to auto upgrade but still scared i brick it !"

p.s. Scott, Cough OSD/Moviesheet changes  ;D haha, even if it's not official I'm sure someone will make one soon enough anyway.

Edit> Whats this crap I'm hearing about this new youtube bug thing ?

There is no youtube bug.

"This video is restricted by the video content owner and is not available on TV connected devices"

So glad I heard this before upgrading, I wish in the firmware information someone from WD had posted why this happens, what video's it mainly happens too etc etc, Because now once again it makes me not want to upgrade! I want to watch youtube as it says on the box, not "50% of youtube" A lot of people are reporting that only 50% of the videos work, the rest give that error, Could someone enlighten me on what this means, why they have it in place, and if it will get removed.... It's alright if its just videos not allowed in your country like if i was on my main PC.

It is not an error it is a message. Some (idiots) have flagged that their videos may not be displayed - if WD ignores that they could face a lawsuit - so they respect it. It is unlikely to change - though it would be handy if they could find a way to hide videos from the interface if you can't watch them anyway.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 12, 2010, 06:26:28 AM
You are wrong :)
Some changes just wasn't write in changelog.

Added possibility to play .flv files

No it can't.
(Not the ones I tried, though some files with .flv extension are really mp4 files)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Josheh on February 12, 2010, 07:09:28 AM
"Wants to auto upgrade but still scared i brick it !"

p.s. Scott, Cough OSD/Moviesheet changes  ;D haha, even if it's not official I'm sure someone will make one soon enough anyway.

Edit> Whats this crap I'm hearing about this new youtube bug thing ?

There is no youtube bug.

"This video is restricted by the video content owner and is not available on TV connected devices"

So glad I heard this before upgrading, I wish in the firmware information someone from WD had posted why this happens, what video's it mainly happens too etc etc, Because now once again it makes me not want to upgrade! I want to watch youtube as it says on the box, not "50% of youtube" A lot of people are reporting that only 50% of the videos work, the rest give that error, Could someone enlighten me on what this means, why they have it in place, and if it will get removed.... It's alright if its just videos not allowed in your country like if i was on my main PC.

It is not an error it is a message. Some (idiots) have flagged that their videos may not be displayed - if WD ignores that they could face a lawsuit - so they respect it. It is unlikely to change - though it would be handy if they could find a way to hide videos from the interface if you can't watch them anyway.

What? Do you mean that the message that comes up is because people have flagged videos? With normal youtube you get the choice to choose if you're over 18 and can then continue viewing it, Will not update if i can't view all youtube videos, that's stupid and still isn't clear on what on earth they flag them as or why we can't still view them.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: jkraus1 on February 12, 2010, 08:46:59 AM
now that I have the new upgrade I am experiencing tremendous problem with video pausing every 10 minutes or so for severl minutes then restarting,  Can someone tell me how to "downgrade" the firmware and where to find the previous version?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: PARTyZAN on February 12, 2010, 09:05:41 AM
Well, I'm a YT addict, and this release was a big downgrade for me.

1. I lost ability to play a large chunk of videos with that silly error message
2. It's funny that nobody mentioned it yet, but they removed "watch in HD if available" feature. So with .24, WDTV Live only plays YT videos in SD quality.

I hope someone comes up with a modified firmware, or something.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Techflaws on February 12, 2010, 10:34:58 AM
that's stupid and still isn't clear on what on earth they flag them as or why we can't still view them.
It's because Youtube changed the terms on what content media players can display or not. Complain to them.

Primary focus on the next product udpate is on the reported issues and a few little surprises.
Surprises? Like the one where SRT subtitle outlines suddenly are transparent making the subs unreadable? Thanks a bundle.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Friends4U on February 12, 2010, 02:16:56 PM
Well, I'm a YT addict, and this release was a big downgrade for me.

1. I lost ability to play a large chunk of videos with that silly error message
2. It's funny that nobody mentioned it yet, but they removed "watch in HD if available" feature. So with .24, WDTV Live only plays YT videos in SD quality.

I hope someone comes up with a modified firmware, or something.

Yes... saw that too, i was here to see if it was just me who saw this :)
Why is the HD gone for YT? is this one of the rules from YT?

Does anyone know where i can read the tems of YT where these rules are? so i can see what else is changed?
I thing i am going to roll back to the previous firmware... :(
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 12, 2010, 02:56:47 PM
It is not an error it is a message. Some (idiots) have flagged that their videos may not be displayed - if WD ignores that they could face a lawsuit - so they respect it. It is unlikely to change - though it would be handy if they could find a way to hide videos from the interface if you can't watch them anyway.

What? Do you mean that the message that comes up is because people have flagged videos? With normal youtube you get the choice to choose if you're over 18 and can then continue viewing it, Will not update if i can't view all youtube videos, that's stupid and still isn't clear on what on earth they flag them as or why we can't still view them.

Someone puts up a clip, and puts certain restrictions on it - it can not be shown to certain countries for instance, and here is one that it can not be shown on TV. (Just like the WDTV tends to give the "i can't that type of file, check the manual" message even if its other errors, i guess you get the same youtube message regardless of the setting)
Perhaps CNN doesn't want you to view their clips on TV because that would be too much like watching the real CNN except without the commercials.

ScottWD said they had to take care of the "Youtube business relationship" - I read that to mean that the previous firmware implementation was no longer quite what Google expected of WD
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 12, 2010, 09:38:50 PM
yes, all HD videos don't play in HD anymore.

WD team, please comment on this.  Is it YT forcing you to remove HD or is it some bug in new version?

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: mbryanr on February 13, 2010, 07:13:07 AM
Probably part of YT's new terms....that way they can start charging for HD.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: mesb on February 13, 2010, 07:20:39 AM
Intresting thing with youtube.
If i paused some youtube video, buttons like stop, home even power button doesn't work.
Video must be unpaused only.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: rezmus on February 13, 2010, 02:35:26 PM
can u point me to any video that cause this?

"This video is restricted by the video content owner and is not available on TV connected devices".

i will c what we can do about it.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 13, 2010, 06:52:19 PM
can u point me to any video that cause this?

"This video is restricted by the video content owner and is not available on TV connected devices".

i will c what we can do about it.

Who "we" ? The users we can do nothing about it - apart from ripping it from youtube via other means, or using some hacked firmware.

But this one for instance:

hxttp://www.youtube.com/watch?v=ipE_wOoTay4&feature=PlayList&p=880C701302ADD3DE&index=0

(If i insert it as a link the board embeds it as a video, also i had to insert an x in http)

On another note, I've noticed the old prerelease page for the original WDTV has been removed from the WD site - perhaps this is a precursor to new prerelease tests.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Armand on February 13, 2010, 07:34:15 PM
so, in the main, the "fix" and upgrade of this firmware is disabling of HD for Youtube?????

At the requests were ignored and the only action was to destroy one feature already present?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Josheh on February 13, 2010, 08:38:27 PM
Ok so let me get this straight..... This update has:

Removed the ability to view all youtube videos.
Removed the ability to watch in HD.

How is this an update? I'll just stick with original firmware and watch all the youtube video's I want, What can they do about that? :) haha.... But still, Nobody's clearly said what videos SHOW that error.....

Is it just the video's not viewable in your country? or is it other reasons why also?

Meh... I'd like to know why they wasn't really clear when they released the firmware on what main changes there was about the not being able to view all video's Kind of sneaky if you ask me, Glad i didn't upgrade now, And probably wont if it's disabling so many youtube videos.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 13, 2010, 09:25:24 PM
Ok so let me get this straight..... This update has:

Removed the ability to view all youtube videos.
Removed the ability to watch in HD.

How is this an update?

Well its a newer version of the firmware, that's an update ;)


I'll just stick with original firmware and watch all the youtube video's I want, What can they do about that? :) haha.... But still, Nobody's clearly said what videos SHOW that error.....


Well the one i posted a link to (hang on, it became embedded instead - gotta fix that) - try all the CNN  (the official ones, not clips ordinary people have uploaded)

Is it just the video's not viewable in your country? or is it other reasons why also?

Well if they are not viewable in your country they are not viewable in your country, but no these are clips you can watch in your browser but not on the tv because they are not allowed on the tv (presumably there is a licensing rule about this - it sounds as if WD is paying a fee to google to have youtube on this device)

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: rezmus on February 13, 2010, 09:42:52 PM

Who "we" ? The users we can do nothing about it - apart from ripping it from youtube via other means, or using some hacked firmware.


and what do u think i'm talking about? :P i don't care what they change till i can fix it myself.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 13, 2010, 10:17:32 PM
Ok,

Three things :)

1. The WDTV Live DOES STILL REBOOT when acessing Youtube - though very rarely now - so that's something.

2:

Google/Youtube has some branding rules, it seems there are 3 levels of branding possible:

"YouTube Ready"
"YouTube Videos"
"Powered by YouTube"

This is the level of interface that the device supports - the top level is the "Powered by YouTube" - this is the one with most features.

The WDTV Live  supports the "YouTube Videos" level, you can see the Youtube logos all over the interface now - remember they told is they added logos to the interface to "comply with YouTube requirements"

3:

If you make an account on Youtube and upload a video, there is a setting called "Syndication", there are two options there:

"Yes, make this video available on mobile phones and TV."

or

"No, this video should not be available on mobile phones and TV."

Default is Yes, but people can chose No - and it appears the WDTV Live respects that setting (probably have no choice)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: PARTyZAN on February 14, 2010, 03:33:15 AM
It's up to community to release a firmware that frees its users from lame restrictions now.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: chuckie on February 14, 2010, 04:41:19 AM
I second that!

Half of my saved videos won't play anymore due to restrictions for yt videos on tv sets.

@WD: the ui and message translations (german in this case) are (still) just ridiculous! Shame on you!!!
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: rezmus on February 14, 2010, 04:54:06 AM
so i made some debug and problem is complicated.

in previous fw they were using public yt api and public methods to get video files, they had to parse watch page for token, do some magic to get to media link, most yt devs do it this way. prons were that they could play all videos regardless of restrictions and they could play any video quality (fmt map). cons were that it was more like hacking then authorized way to get media files streams and yt makes some changes from time to time to prevent it.

now they made a deal with yt and got private api, i haven't seen this api method anywhere yet. gdata requests are same as in public api, but there is one extra header X-GData-Device: device-id="id",data="signature", where signature is some hash calculated on query. what they get in response is xml feed with media objects (like in public api), but also with direct video links, so no more hacking to get video file. cons are that restricted videos come without video links (there are some restriction flags, but ignored). also mp4 video link that came with each media object is SD quality only.

there is not easy way to fix it. we could make some http/php proxy to gdata.youtube.com and strip media objects with restrictions or use old hacking way to get video links for this media objects that are restricted before feed them back to wdtv live.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: MatthewS on February 14, 2010, 07:22:06 AM
Exactly, we were planning to have a more robust product update early in the year but these items took priority.  Now the fun begins -- We know what everone wants.  It's a HUGE list  ;D   Primary focus on the next product udpate is on the reported issues and a few little surprises.  But we also have the dev teams working on some of the cool stuff.

Great news!

I was very critical and p*ssed off at WD for the bugs in the WDTV Live. Just the fact that you have actually bothered to respond in this forum gives me hope that the WDTV Live problems might get fixed. 

Please keep up the communication with your customers, this is especially important when they have issues.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 15, 2010, 06:29:09 AM
Quote

Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :) we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

-ScottWD

So the new week starts today (Monday, Feb 15th in North America).  According above quote from ScottWD, a Pre-release (beta) with all bug fixes and few surprises should be out either today or tomorrow (hey it says "early next week")

Looking forward to this great release.  Hope there will be clear instruictions about "Beta" part.

Thanks

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 15, 2010, 07:07:57 AM
Quote

Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :) we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

-ScottWD

So the new week starts today (Monday, Feb 15th in North America).  According above quote from ScottWD, a Pre-release (beta) with all bug fixes and few surprises should be out either today or tomorrow (hey it says "early next week")

No, what he says - and you quoted - is that they hope to be able to get one out - but it could be longer (hell it could be next week or the week after that)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: skesler on February 15, 2010, 09:24:04 AM
What? Do you mean that the message that comes up is because people have flagged videos? ...

It has nothing to do with age.  It seems some (YouTube) content providers have flagged their videos so that they may not be displayed on a streaming device that is connected to a TV.  This is the 'Notice' that I am receiving when I try to playback my YouTube playlist (primarily music videos).  I have playlist on Youtube I can playback on a computer, but when I try to watch those video's on the WDTV Live, I get the notice that it can not be played on this device directly connected to a TV.

I suspect this is because of what YouTube is trying to do with copyrighted content to get advertisement revenue.  ie these videos are being hosted by YouTube and played on Vevo.com where they inject commercials after so many videos are played.

It would be nice if WDTV will ultimately add VEVO to the list of video providers, then we can watch these high quality music videos, and they can push their commercials out to us. 

You didn't think these videos were going to be free forever, did you?


 
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 15, 2010, 01:47:52 PM

You didn't think these videos were going to be free forever, did you?
 

Oh they will be, not just on youtube.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 15, 2010, 03:01:44 PM
Quote

Not a joke... had to take care of the Google/Youtube business relationship.  With that out of the way :) we have other things in the works.  It's amazing how a botched firmware update process can screw things up.  Put us back like 2 months from our plans!   We do appreciate everyone's patience. I have a major product release coming out soon which will focus on the core issues at hand.  The team is trying to get a pre-release (beta) to you guys early next week.  

-ScottWD

So the new week starts today (Monday, Feb 15th in North America).  According above quote from ScottWD, a Pre-release (beta) with all bug fixes and few surprises should be out either today or tomorrow (hey it says "early next week")

No, what he says - and you quoted - is that they hope to be able to get one out - but it could be longer (hell it could be next week or the week after that)


It's OK.  They can take as long as they want.  Competition is not wiating for them.  Popbox is coming early next month.  People who have bought WD TV live in last 90 days have option of returning WDTV Live box and try Popbox.  Hey, it is Electonics and market/competition moves fast.  May be WD does not care.   Viewsonic just came out with new Media Player too.

Hope WDTV live owners do not have to go through trouble of returning their unit and buying competition product and new bug free FW with lots of new features come out sooner than later.  Even some kind of assurance will help.

Thanks
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 15, 2010, 06:45:22 PM
It's OK.  They can take as long as they want.  Competition is not wiating for them.  Popbox is coming early next month.  People who have bought WD TV live in last 90 days have option of returning WDTV Live box and try Popbox.

No thanks, i don't want to buy a device which puts advertising on my screen.


 Hey, it is Electonics and market/competition moves fast.  May be WD does not care.

They do - he told you (unless you don't believe him of course).


  Viewsonic just came out with new Media Player too.

Hope WDTV live owners do not have to go through trouble of returning their unit and buying competition product and new bug free FW with lots of new features come out sooner than later.  Even some kind of assurance will help.

If you keep that up you are going to get an ulcer ;)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 16, 2010, 03:41:34 AM

If you keep that up you are going to get an ulcer ;)


Your reaction gives me an impression that you do not like my comments.  I love the WDTV Live and just very eager to get an updated bug free Firm Ware.  WDTV has already realized that right from their original FW and all the way upto .11 release they have been just giving and adding more bugs.  Then release .12 comes out and ended up with its own big thread in forum because the reason known to the whole world.  Last 2 versions, .17 and .24 again did not give any new features except we lost HD video in YouTube.  Loosing HD video may be beyond their control but we never saw any explaination from WDTV that they were forced to remove HD because of their agreement with YouTube.  So after series of FW upgrades with nothing but issues, owners like me are bound to be eager to get a descent firm ware upgrade.

Again I like the product and thats why still waiting for upgrade.  Off course I and others have options of returning products without getting any Ulcer because retailers have no "Attitude" and they belive in Customer Service.

 
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: bal2an on February 16, 2010, 11:48:19 PM
Quote
Exactly, we were planning to have a more robust product update early in the year but these items took priority.  Now the fun begins -- We know what everone wants.  It's a HUGE list  ;D   Primary focus on the next product udpate is on the reported issues and a few little surprises.  But we also have the dev teams working on some of the cool stuff.

-ScottWD

This is one thing (among others) that make me choose WD!!
Thank you Scott!! We know now that the dream is still alive  ;D
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: gerd on February 18, 2010, 01:27:23 AM
Hi ScottWD,

any news about the pre-release Firmare.

Regards
gerd
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: jago on February 18, 2010, 04:43:50 AM
any news about the pre-release Firmare.

I think "week" was just a typo. He meant probably early next month. ;D
Sorry... just a joke. I couldn't resist.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: schnoid on February 18, 2010, 10:36:07 AM
any news about the pre-release Firmare.

I think "week" was just a typo. He meant probably early next month. ;D
Sorry... just a joke. I couldn't resist.

sadly you might be right.  :(  Was really hoping WD was gonna try to impress up and get their customers back. No offense Scott but I'm personally still telling everyone I know to wait 'til march for Popbox. I hope you guys can change my mind.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: mesb on February 18, 2010, 12:02:04 PM
Anybody have problem with remote control with this firmware?

Already twice, when i saw movies and than goes to live365 radio listening, after few hours radio listening wdtv stops respond on remote control commands.
And it not hang, music still plays. Remote works too (i saw flashing lights via my phone camera) Only rebooting device allow it works again.

Never saw this problem on 1.01.17 firmware or when plays lots of movies one by one few hours.

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 18, 2010, 03:22:48 PM
any news about the pre-release Firmare.

I think "week" was just a typo. He meant probably early next month. ;D
Sorry... just a joke. I couldn't resist.

sadly you might be right.  :(  Was really hoping WD was gonna try to impress up and get their customers back. No offense Scott but I'm personally still telling everyone I know to wait 'til march for Popbox. I hope you guys can change my mind.

Well, as I pointed out to someone else - reading what they write (not just what we hope), is that he said he hoped they could get a prerelease ready - that means they might not make it. Not that its a 100% certainty.

If they rush something out and it bricks everybodys devices people wouldn't like that either. And prerelease can mean "new bugs" as opposed to "fixed bugs".

Personally I don't think they dare release them towards the end of the weekend anymore (in case something goes wrong), so if we don't see something Monday/Tuesday I am personally assuming that there won't be any update that week.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 18, 2010, 04:43:27 PM
any news about the pre-release Firmare.

I think "week" was just a typo. He meant probably early next month. ;D
Sorry... just a joke. I couldn't resist.

sadly you might be right.  :(  Was really hoping WD was gonna try to impress up and get their customers back. No offense Scott but I'm personally still telling everyone I know to wait 'til march for Popbox. I hope you guys can change my mind.

Well, as I pointed out to someone else - reading what they write (not just what we hope), is that he said he hoped they could get a prerelease ready - that means they might not make it. Not that its a 100% certainty.

If they rush something out and it bricks everybodys devices people wouldn't like that either. And prerelease can mean "new bugs" as opposed to "fixed bugs".

Personally I don't think they dare release them towards the end of the weekend anymore (in case something goes wrong), so if we don't see something Monday/Tuesday I am personally assuming that there won't be any update that week.


What is most frustrating is that if for any reason there is no hope to get any release of beta this week than at least 1 or 2 lines update from ScottWD will give us something to look forward. 

When there is no official update from WD, you see comments like this resulting in nothing but few more UNHAPPY owners of WDTV Live.  Products like this are not advertised by any manufacturer and it gets all its publicity through various web sites (Thanks to Google).  This media can also do lots of damage to suppliers particularly when there are lots of other choices.

My comment earlier in this same topic that most of the owners of WDTV Live have option of returning their units to retailers because retailers usually do not make any fuss even if you return the product after their return policy period as long as you buy something else. Most of the retailers really care for their customers and hope to get more and more repeat business from same happy customers. Lots of us are waiting for Popbox coming next month and I am sure they will exchange it for WDTV Live if no satisfactory FW upgrade is released in time.  Yes, it is pressure but that’s reality in Electronics industry.

So WDTV team, please give us some update on next big release.

Thanks
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: III on February 18, 2010, 09:23:52 PM
as far as this new release goes, i just wanna know what they're thinking and doing behind the scenes over there at WD in regards to us. I'm personally just being patient with this whole thing mainly because SO FAR the only two things i would really out of this new release are for the audio/video sync/stutte issues to be fixed, mainly for the mkv's, as i just tend to put all my mp4's in mkv containers so that i dont have those loose sub files here and there. I think thats their biggest issue..or at least one of them. I currently don't stream via anything but my external 1.5 tb thats directly connected to the live, so there's a whole spectrum of things that i'm not dealing with. But i know i will one day, and there's loads of other people on here with more complicated set ups and differently encoded videos in their collection that would LOVE to not have to "fix" something more often than not when trying to play a video that seems to play PERFECTLY fine on the cpu.

But i agree with most, i honestly can't remember the last time a player of any sort had so much convolution in regards to their product quality/usablility. I honestly think in the almost HALF a year that the live has been out, they really should have come out with loads more updates than they have. I mean, it's been 5 months for christ sake.

The other thing i would want is for the netflix feature to be added but i HIGHLY doubt that that'll be included....not even convinced that they're really even thinking about adding it. Hence why i'm amped about the popbox, but if the live has taught me anything, it's to WAIT a while before jumping the gun on these media players. But still, i'll be getting the popbox one day or another, if at least for their netflix capability. And once baseball season starts, if there's the ability to add mlb plug ins, then sign me up.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 18, 2010, 09:51:42 PM
Well the popbox is showing advertisment from third parties, and I don't want that - however I agree it probably is a big problem for WD that they don't have someone communicating with the angry natives - it is odd that someone higher up in the organization doesn't understand that
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: MatthewS on February 19, 2010, 04:48:12 PM
Popbox and Dlink Boxee Box are going to p*ss all over the WDTV Live unless WD adds some impressive bug free features real soon!

IMHO the department responsible for the WDTV fiasco should be closed and probably will be once the bean counters realise its a failure. Serves them right for rushing out the buggy WDTV before XMAS to cash in on the holiday season.  Not to mention the thousands of bricked units as well, just freaking unbelievable!

I will give the WDTV Live one more chance (firmware update) before I purchase something else.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 19, 2010, 05:11:25 PM
I'm with MatthewS on this..... I really believe that there will be big things in the next update and I will be waiting patiently. However if I'm let down I also will look for a new device.

But as I said I think WD will redeem themselves and give us back our faith :) Why do I believe I hear you ask... well see this post I made about whats in review at WD..... If this stuff gets implemented ill be wrapped :)

http://wdtvforum.com/main/index.php?topic=4870.0 (http://wdtvforum.com/main/index.php?topic=4870.0)  
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Sorna on February 20, 2010, 04:12:53 AM

My comment earlier in this same topic that most of the owners of WDTV Live have option of returning their units to retailers because retailers usually do not make any fuss even if you return the product after their return policy period as long as you buy something else. Most of the retailers really care for their customers and hope to get more and more repeat business from same happy customers. Lots of us are waiting for Popbox coming next month and I am sure they will exchange it for WDTV Live if no satisfactory FW upgrade is released in time.  Yes, it is pressure but that’s reality in Electronics industry.


I am just curious as I am not from US. Is this true? Can you return a product after 1,2 months of its purchase. What do the retailers do with it. Do they sell it to other people (if this is the case I am happy that I am not shopping in US).

In Malaysia it is very difficult to return items once you purchased it. I am happy with WDTV live, but I do have other things I would be more than happy to return if I had the possibilty.

-Sorna


Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 20, 2010, 03:09:21 PM
IMHO the department responsible for the WDTV fiasco should be closed and probably will be once the bean counters realise its a failure. Serves them right for rushing out the buggy WDTV before XMAS to cash in on the holiday season.  Not to mention the thousands of bricked units as well, just freaking unbelievable!

You could be exaggerating - I think for most people it does exactly what it promises on the box. Of course those with a problem are those most likely to flock to the boards.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 20, 2010, 03:11:58 PM

I am just curious as I am not from US. Is this true? Can you return a product after 1,2 months of its purchase. What do the retailers do with it. Do they sell it to other people (if this is the case I am happy that I am not shopping in US).

In Malaysia it is very difficult to return items once you purchased it. I am happy with WDTV live, but I do have other things I would be more than happy to return if I had the possibilty.

-Sorna

Hi,

In North America, big Retailers like BestBuy, Costco and similar big chain stores have official return policy of 90 days.  These stores will also accept return without receipts but they will give you store credit for lowest price product was ever sold.  Thus you could return the product even after 90 days.  In fact I have returned stuff to both of above stores (BsetBuy and Costco) after 6 months for full credit.  These stores strongly believe in customers service and will almost do anything to keep customers happy.

Company like WD is also reputable company but so far they have not shown us any sign that they care for their customers.  I requested them earlier that if they are not ready with next big firm ware update, they should at least update here in this forum as to what is the latest staus, when can we expect and what new things will be added and what bugs will be fixed.  But it looks like WD team is just ignoring all the comments here and taking all of us for granted.  As someone mentioned here that he is not reccomanding this WDTV Live to any of his friends and most of us have pretty much same opinion.  I and most of others do like our WDTV live but we all looking for next bug free firm ware.  Well, I am going to buy Popbox next month and see its performance.  If I like it, I will return my WDTV Live, if I don't like Popbox, I will return it.  Returnig prodcut will not give me any "Ulcer" (as some senior member mentioned earlier) because returning product will take maximum 5 minues.  I am wasting almost 15 to 20 minutes everyday here in writing my comments.  Basically I vist this site to check for new FW and end up writting here becasue I am so frustrated.

Thanks for reading.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 20, 2010, 03:26:03 PM
In North America, big Retailers like BestBuy, Costco and similar big chain stores have official return policy of 90 days.  These stores will also accept return without receipts but they will give you store credit for lowest price product was ever sold.  Thus you could return the product even after 90 days.  In fact I have returned stuff to both of above stores (BsetBuy and Costco) after 6 months for full credit.  These stores strongly believe in customers service and will almost do anything to keep customers happy.

Hm, doesn't sound like that good customer service if i'm the next guy in line and buys a device which could have seen serious use for 6 months.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: pitokhato on February 20, 2010, 03:43:13 PM
Hm, doesn't sound like that good customer service if i'm the next guy in line and buys a device which could have seen serious use for 6 months.


No these strore are not cheap.  Returned products are never resold.  They just go back to manufacturers.  These big stores have very clear contracts with suppliers about defective products.  They can return defective products to suppliers any time.  Thats the only way they can do business with these big retailers. I know this for sure because I have contacts working in some senior management capacity. Second, almost everyone can figure it out from the condition of packaging that product was returned so even a blind customer will not buy the prodcut which was returned.  It looks like you have some personal interest in WD because all your comments are always in protecting interest of WD.  Just take example of this topic.  Almost every comment by others show that they have some issue with WD TV Live and thier FW and every comment from you is in support of the WD. It is OK, it is free world. If you work for WD you should protect interest of your employer.

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: hackman2007 on February 20, 2010, 04:14:18 PM
IMHO the department responsible for the WDTV fiasco should be closed and probably will be once the bean counters realise its a failure. Serves them right for rushing out the buggy WDTV before XMAS to cash in on the holiday season.  Not to mention the thousands of bricked units as well, just freaking unbelievable!

You could be exaggerating - I think for most people it does exactly what it promises on the box. Of course those with a problem are those most likely to flock to the boards.

I agree. My box is doing exactly what I want (playing .mpg's, ISO's, etc). Only things I wish it had were dvd menu support and support for external optical drives.

I think some people don't realize that these firmware releases take time to code. It's not a magic "push the button and it's done" system. Everything has to be manually put in and careful testing has to be done.

Regardless I am curious to see what WD has up their sleeve. Even if that means I have to wait a bit for it. I would rather have a stable release than one that bricks it.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: GuyWD on February 20, 2010, 08:00:14 PM
Sorry for the delay. We're trying to get this firmware out as soon as possible.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 20, 2010, 09:20:24 PM
Sorry for the delay. We're trying to get this firmware out as soon as possible.

Waiting patiently Guy :)

If its still a few weeks away could you by any chance give us some insight on what to look forward to.

Cheers.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: HaxOr on February 21, 2010, 12:55:19 AM
Sorry for the delay. We're trying to get this firmware out as soon as possible.

Hi GuyWD !

Don't rush with the new Beta Firmware...this, must be a BIG one... a lot of FIXs in it without making mistakes.
Can you at last tell us if there will some features in it or just  fixes?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: thumbgen on February 21, 2010, 05:08:58 AM
It looks like you have some personal interest in WD because all your comments are always in protecting interest of WD.  

I'm also happy with my WDTV Live and I second to what Whoheart was posting. That makes me also a WD employee? :D  I wanna know if I am employed by WD too because I must declare those money inside my tax declaration  :D

Relax, it is just a simple 100USD/EUR gadget that cannot do pancakes and waffles. We don't like it, we return/sell it and buy something else. Free world, as you mentioned.... If most of us we return it that means WD failed and some other brands won; but if 80-90% of the users are happy that means target was hit and product was successful.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 21, 2010, 07:35:58 AM
Sorry for the delay. We're trying to get this firmware out as soon as possible.

Where will be find it once its ready? :)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 21, 2010, 08:05:25 AM
Hm, doesn't sound like that good customer service if i'm the next guy in line and buys a device which could have seen serious use for 6 months.


No these strore are not cheap.  Returned products are never resold.  They just go back to manufacturers.  These big stores have very clear contracts with suppliers about defective products.  They can return defective products to suppliers any time.  Thats the only way they can do business with these big retailers. I know this for sure because I have contacts working in some senior management capacity. Second, almost everyone can figure it out from the condition of packaging that product was returned so even a blind customer will not buy the prodcut which was returned. 

Hm, I wonder if the manufacturers just put them in next boxes and send them back.


It looks like you have some personal interest in WD because all your comments are always in protecting interest of WD. 

No, its in the interest of being fair and not a hysterical exaggerating teenager.

Just take example of this topic.  Almost every comment by others show that they have some issue with WD TV Live and thier FW and every comment from you is in support of the WD.

No, its trying to be fair - I've been unfairly treated a lot and I'm sensitive to crap from others. Sure there are things we would like to see from WD  - yesterday. But its not as bad as some try to make it.

It is OK, it is free world. If you work for WD you should protect interest of your employer.

I have absolutely nothing to to with WD. Just as I'm sure you are going to say you are not a teenager.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: SoNic67 on February 21, 2010, 11:54:12 AM
If a product has more than 1-3% defective returns, the big store chains will refuse to carry it anymore. If the item has more than 5% returns from unhappy buyers ("changed my mind"), the same thing happens. Regardless what the manufactured does after that with the open items.
The fact that WDTV is still on the shelfs of big stores poves that all the complains that you see on the forums are just that - a small fraction of the total number sold. The happy custumers don't post their good experience on the net with the same fervor lik ethe ones that have a problem.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 21, 2010, 09:32:58 PM
If a product has more than 1-3% defective returns, the big store chains will refuse to carry it anymore. If the item has more than 5% returns from unhappy buyers ("changed my mind"), the same thing happens. Regardless what the manufactured does after that with the open items.
The fact that WDTV is still on the shelfs of big stores poves that all the complains that you see on the forums are just that - a small fraction of the total number sold. The happy custumers don't post their good experience on the net with the same fervor lik ethe ones that have a problem.

I don't agree at all... you may be right about the stores and all your figures but it does not prove a thing. I'm not happy with my network shares working today but not tomorrow.... should it be like that from the box? I'm not happy with my thumbnails being over saturated.... should it be like that out of the box? I'm not happy seeing jpg's along side my movies.... does it show that on the box? NO.... but I still have my WDTV live as I'm hoping future firmwares will fix these issues.... so going by returns as you are is misleading.

The other thing you guys fail to acknowledge is b-rads custom firmware... How many people are only happy with the machine because of b-rad.... heaps I can tell you. I am NOT a hysterical exaggerating teenager I'm a 37 year old mature and very patient male that read network shares on the box but didn't read anywhere about its randomness to connect... I also read thumbnails but didn't read they would be so ugly to look at.

I can see where pitokhato is coming from when he says it seems Whoheart works for WD... he (pitokhato) is obviously frustrated by a machine that needs urgent fixes which causes a lot of frustration ( I know as I could probably go turn mine on now and it wont connect, and if it does ill see over saturated thumbs and to rub salt in the wound ill see those thumbs twice lol) so when someone (Whoheart) comes to WD's rescue nearly every time it makes one wonder and even more frustrated.

In saying that I'm not having a dig at anyone as everyone is entitled to their own opinion... I mean that's what a forum is all about right.... so IMHO people have a right to be angry.... As I said I'm definitely not a satisfied customer... far from... I still have mine in hope that's all... If the next few firmwares don't please me Ill be moving on.

If you are happy with the machine as it stands then that is great news for you :)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Techflaws on February 21, 2010, 10:23:59 PM
but I still have my WDTV live as I'm hoping future firmwares will fix these issues....
Good luck with that.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 21, 2010, 10:29:00 PM
but I still have my WDTV live as I'm hoping future firmwares will fix these issues....
Good luck with that.

??.... do you think these things won't be fixed?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 21, 2010, 10:30:16 PM
The other thing you guys fail to acknowledge is b-rads custom firmware... How many people are only happy with the machine because of b-rad.... heaps I can tell you.

Pity none of them are donating to him ;)

I can see where pitokhato is coming from when he says it seems Whoheart works for WD...

Now if only you could get them to send me some filthy lucre ;)


As I said I'm definitely not a satisfied customer... far from... I still have mine in hope that's all... If the next few firmwares don't please me Ill be moving on.

Well, we might see a prerelease version this week - assuming you are prepared to take a chance on a beta release.


If you are happy with the machine as it stands then that is great news for you :)

Happy is a big word, but it generally hasn't done anything which has caused me to fly into an aggressive fit.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: dribbller1 on February 21, 2010, 11:00:40 PM
The other thing you guys fail to acknowledge is b-rads custom firmware... How many people are only happy with the machine because of b-rad.... heaps I can tell you.

Pity none of them are donating to him ;)

I can see where pitokhato is coming from when he says it seems Whoheart works for WD...

Now if only you could get them to send me some filthy lucre ;)


As I said I'm definitely not a satisfied customer... far from... I still have mine in hope that's all... If the next few firmwares don't please me Ill be moving on.

Well, we might see a prerelease version this week - assuming you are prepared to take a chance on a beta release.


If you are happy with the machine as it stands then that is great news for you :)

Happy is a big word, but it generally hasn't done anything which has caused me to fly into an aggressive fit.


I used b-rad for a bit as I was curious and his work is brilliant I must say (mounting network shares, big thumbs etc).... If I end up going with his customware for good and am happy I will donate... But I really want to try and stay WD original if I can. I think what Im after WD can handle :)

filthy lucre lol... hmm you can ask scottWD lol.... or maybe you can change your name to WhoheartWD and see what happens hahaha

I don't mind a beta version that has bugs.... after all it is beta... if they can guarantee it wont brick it ill be more than happy to to give it a shot :)

I have come close to an aggressive fit lol..... just kidding ;)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: marciton on February 22, 2010, 02:19:13 AM
hello,
since I migrated to 1.01.24 I've an extrem slowness to enumerate the movies on a USB disk pluged on the WD Live (the WDlive just don't see the USB disk). same for the network it's spend a long time before it can connect.

it's near that 5 min. before it can see the USB key.

I'll try to downgrade to 1.01.17 to see if the performance back to normal ...

any idea ?
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Compulsive Liar 2 on February 22, 2010, 04:26:47 AM
Ladies & Germs, this may well prove to be the answer to all those connection and sharing issues !!!!  ;D

Just remember who told ya about this demon bit of kit first !  8)

http://infinitec.com/ (http://infinitec.com/)

http://www.engadget.com/2010/02/18/infinitec-details-infinite-usb-memory-device-functionality-ahead/ (http://www.engadget.com/2010/02/18/infinitec-details-infinite-usb-memory-device-functionality-ahead/)
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on February 22, 2010, 09:45:09 AM
marciton, try making a separate post in the general forum, perhaps someone has an idea.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: gilby1947 on February 22, 2010, 01:26:00 PM
hello,
since I migrated to 1.01.24 I've an extrem slowness to enumerate the movies on a USB disk pluged on the WD Live (the WDlive just don't see the USB disk). same for the network it's spend a long time before it can connect.

it's near that 5 min. before it can see the USB key.

I'll try to downgrade to 1.01.17 to see if the performance back to normal ...

any idea ?


Same problem, up to 5 minutes before the USB key shows up!!!

Gilby
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: probedb on February 24, 2010, 05:14:58 AM
hello,
since I migrated to 1.01.24 I've an extrem slowness to enumerate the movies on a USB disk pluged on the WD Live (the WDlive just don't see the USB disk). same for the network it's spend a long time before it can connect.

it's near that 5 min. before it can see the USB key.

I'll try to downgrade to 1.01.17 to see if the performance back to normal ...

any idea ?


Start a new thread, no-one will find your question in here.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Armand on February 27, 2010, 01:25:36 PM
If a product has more than 1-3% defective returns, the big store chains will refuse to carry it anymore. If the item has more than 5% returns from unhappy buyers ("changed my mind"), the same thing happens.
Pretty clear you have never worked in bog box retail in almost all cases it is the maker that eats those losses by contract. the box stores don't care.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Armand on February 27, 2010, 01:32:02 PM
Don't rush with the new Beta Firmware...this, must be a BIG one... a lot of FIXs in it without making mistakes.
Can you at last tell us if there will some features in it or just  fixes?


Actually of the top 20 issue requests for on the WD own WDTVLIVE forums not one of the issues is addressed by the new firmware which is already done with second beta
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: fcisco13 on March 16, 2010, 05:01:26 PM
i finally upgraded tothis new firmware just to find out that when trying to watch a youtube video i get the "this video has been restricted and cannot be seen on tv devices" come on how stupid is this!!! im so pissed off i upgraded!!
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: NoSubstitute on March 23, 2010, 01:49:27 AM
Then just downgrade.

On the other hand, it doesn't hurt to read the forum before upgrading.
No need to piss and moan.
Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: ast on March 28, 2010, 03:50:57 PM
No fix yet to networking mess? I'm using Buffalo Mini, intermitent connection! Sigh!

Title: Re: WDTVLive 1.01.24 : New Firmware available
Post by: Whoheart on March 29, 2010, 03:37:28 AM
This is an outdated version - perhaps the thread should be locked?