WDTV Forum - WDTV Media Player

WDTV LIVE Groups => Bug Reports WDTV LIVE => Topic started by: Teddy on December 25, 2009, 12:21:39 PM

Title: BUG v1.01.11 - Must power cycle to play video
Post by: Teddy on December 25, 2009, 12:21:39 PM
WD Live TV w/ attached USB (WD MyBook).
I play a video, the formats that I've tried are .avi and .mkv, and it plays just fine. When it is finished I navigate to another video, or even the same one to replay and I just get the spinning cursor.
I turn the power off and select the video that just played and again I get the spinning cursor.
I unplug the power and plug it back in and then I can play 1 video before I have to power cycle.
I've tried resetting to factory defaults from the menu options and I've tried pressing the reset button on the side next to the USB plug.

One other interesting point is that at one point I was able to play two or more videos in a playlist, but I pressing the stop button did nothing - the video continued to play. Turning off the device from the remote turned off the lights on the WD TV Live, but the video continued to play. I had to unplug the device to stop it. Now I have to cycle power to play another video.

Has anybody else seen this, is there a "magic" option that I haven't found?

Thanks,
-Teddy
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: voided on December 29, 2009, 10:27:31 AM
i also have this exact issue
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: tpelle on January 01, 2010, 06:59:14 PM
I too have a similar problem.  I can view multiple video files, navigate around and watch different files... but eventually, it stops playing and I have to unplug the power to get it working again.

I haven't confirmed this yet, but I think it stops working after I add additional files to the HD.  I have a WD Passport (FAT32) drive connected via USB and I transfer files to the drive over the network from a Mac running 10.6
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: tpelle on January 03, 2010, 11:29:16 AM
Last night I experience problems as described by the original poster.

I was playing a > 2 GB mkv (h.264, 1280x720, 6-channel dts audio) file and weird things happened.  Towards the end of the movie, I tried to pause, then stop... nothing worked.  I could hit the 'back' button, but the audio kept playing even when the menu came up.  It refused to stop.  The only thing I could do was unplug the power.  I had similar issues with 2 other files.  When the movie stopped, no other media would play until I cycled the power.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: ryebread on January 03, 2010, 03:09:45 PM
My WD TV Live is doing something similar too.  Sometimes it'll stop playing certain types of files, however, other types will play back.  I too need to unplug it to get it to work correctly again.  I wasn't sure if it was a firmware issue or a defective unit.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: MonaCK on January 03, 2010, 03:13:22 PM
Put me in this same camp - anyone found that it was a defective unit and that was the solution? This is going to get very old, very fast, if I have to do a hard reboot every time I want to watch something else on my unit...
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: srkampf on January 03, 2010, 08:52:35 PM
same genre of problem.

I bought the WDTV Live about a week ago and had no troubles with it. However, i started watching a movie last night but did not finish it. Opened the movie back up today to watch the rest and had to fast forward till the time i was at (1:34:00) since there is no skip, it took a while to get there. At approximately (1:15:00) the box froze with the 16x still up there. The movie froze but i could still do options. when going back and going back into it. i as well recieved the pinwheel. turning off the hard drive as well as the WDTV will not make it work though... i need to reset to factory settings to get it playing again. once trying again, the same thing happened at a different time (1:23:00)

WDTV LIVE / Fantom Drive GF2000EU (2TB) via usb
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: rjmacuser on January 04, 2010, 08:05:37 PM
I am also having the same issues. It seems that I can play several files from my main directory on computer's drive, but when trying connected drive and the shared directory the WDTV box hangs and I have to unplug and reboot. I am using a  firewire 800 drive and was thinking it may be that, but this thread seems to have all the same occurrences. Any advice?
Also I am networking via a mac running snow leopard, but my shares show up fine.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: carlton150 on January 12, 2010, 12:02:07 PM
I'm having exactly the same problem. Just updated to v1.0.17 and the bug is still there.

Seems to be a lot better than before and took switching between quite a few videos for the freeze to occur but then as already posted, have to do a power cycle or a reset factory settings. V Annoying!!!!
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on January 21, 2010, 07:54:40 AM
Another unhappy user here. 

After power reset WDTV live is operational about 30 minutes. After that period I get "Unable to play..." of spinning wheel on any movie (or picture) I try. The bug is not related to HDD as movies (and pictures) can not be play from USB stick FAT32, HDD with ext2, network shares on LAN or even services like YouTube.

I do linux programing for living, and my best gues here is that one of the deamon programs running on wdtv gets stucked when reading/writing or waiting for data on a pipe. I had similar problems on one of my projects which used 'stream pipes' for inter process communication. The bug resolved itself when I switched to UDP. Hope that helps.

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on January 22, 2010, 09:44:43 AM
OK, I have found the way restore WDTV to operational state once "Unable to play" appears.

a) Login to WDTV using telnet or ssh (I am using custom firmware)

b) Issue this commands at prompt (wait a second or two before next command)

killall DMARender

killall PICRender

DMARender and PICRender processes will be automatically restarted after 3 seconds and you will be able to play a movie.

I think this will also help with "spinning wheel" problem.

Tom 
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Teddy on January 22, 2010, 11:39:39 AM
Note: I received a new unit and in 1 week the same problem pops up again.
I will try to kill the daemons - however I would like to think that power cycle would take care of that.

Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on January 22, 2010, 01:41:10 PM
@Teddy: If you can confirm that killing those two daemons really resolves the issue - than there a number of options to perform that operation during linux boot procedure (just a few commands in /tmp/init.d/S99post-init).

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: necrogeddon on January 23, 2010, 02:53:18 AM
Same thing here guys. I own it since...yesterday and I'm already into trouble. All my network settings are as they should be. I see my pc and enter. When I try to open an HDD to stream a movie or a file, the spinning curson just stuck there and do nothing. In a minute or so it says, no files in the folder. Very few times it displayed my content but after when I try to stream, the cursor just spins.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Teddy on January 24, 2010, 12:38:31 PM
I was unable to telnet with standard firmware. I did get an RMA so I'm sending this one in and hopefully get a good replacement. If that one goes bad, which I suspect it will, then I'll try the custom firmware and killing of processes.

Which custom firmware do you recommend?
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on January 25, 2010, 12:47:49 AM
I am using version 0.3.4.1 from here http://wdtvforum.com/main/index.php?topic=3554.0 (http://wdtvforum.com/main/index.php?topic=3554.0)
I do not recommend using custom firmware unless you have some Linux experience.

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on February 15, 2010, 09:26:18 PM
I have the exact same problems, some days I can stream various videos for hours without any stuck loading problems and on other days I have to power cycle every 20-30minutes. It's very frustrating trying to watch a series this way. This didn't happen with my 1st month owning the device in December. It started to happen once in awhile in my 2nd month, and in my 3rd month it happens almost every day. Very disappointed. Is there still no permanent fix, is WD even aware of this problem?
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 16, 2010, 12:18:09 PM
I also have the same problem. the spinning waiting indicator. It usually happens after i try to fastforward and then try to resume normal play.  Then i get the message unable to play this video file.   It is annoying at a minimum
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on February 16, 2010, 04:04:54 PM
I also have the same problem. the spinning waiting indicator. It usually happens after i try to fastforward and then try to resume normal play.  Then i get the message unable to play this video file.   It is annoying at a minimum
When it starts to happen every 20-30mintues it's downright infuriating. I can barely 1 episode of a show let alone a movie now.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: GuyWD on February 16, 2010, 05:32:18 PM
I'm sorry you guys are having this problem. We're aware of this, but it's hard to reproduce consistently. Does it seem like it happens more often with specific codecs or containers? Any clues that you can offer to help track this down would be much appreciated.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: trehouse on February 16, 2010, 11:03:10 PM
Happens within my .avi (not sure if divx or xvid) tv programs which come from many different sources. Pretty consistent issue. No MP3's or other video formats are displaying this issue for me.

Since I didn't rip them I can't be sure if there weren't issues with that however I noticed that all of these rips are only fair quality.

Thanks for looking into this one.

BTW, IMO you need to modernize the GUI so that detailed info can be displayed before anything else.  8)

Obviously, from reading this thread this is a nasty problem with some more impacted then others and therefore I don't want to take anything away from those whose WDTV-Live units are always impacted.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 17, 2010, 03:49:58 AM
It happens with every format that i use. avi, wmv, mpg. if you want to reproduce it constantly, i could send you my unit! it happened to me about 5 times last night in 20 minutes. and it usually happens after i try to fastforward a couple of times.  sometimes it happens when i try to play a video straight from the menu except in that case i just get the spinning circle and no video at all. As with the other guys, it worked fine when i first got it but then it started and got worse and worse until now it happens constantly.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 17, 2010, 03:54:53 AM
@GuyWD: It happens with official and custom firmware alike, and is not related to file/container type. After cca 30 minutes since power on, the bug appears. The only thing that helps is restarting DMARender and PICRender (when running custom firware). After that wdtv runs correctly until next complete power down.

Interesting note: if DMARender and PICRender are restarted before 30 minutes since power on (before the bug appears) - than wdtv runs correctly. My best guess is that something is wrong with order of starting of those two processes, or they should wait for some other process to get started first.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on February 17, 2010, 09:37:49 PM
@GuyWD: It happens with official and custom firmware alike, and is not related to file/container type. After cca 30 minutes since power on, the bug appears. The only thing that helps is restarting DMARender and PICRender (when running custom firware). After that wdtv runs correctly until next complete power down.

Interesting note: if DMARender and PICRender are restarted before 30 minutes since power on (before the bug appears) - than wdtv runs correctly. My best guess is that something is wrong with order of starting of those two processes, or they should wait for some other process to get started first.

Would this be fixable by a custom firmware if WD does not address this issue soon? I usually just leave it off now as I am tired of having to get up and go over to the unit to power cycle it every 20-30minutes.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 17, 2010, 11:58:00 PM
Would this be fixable by a custom firmware if WD does not address this issue soon? I usually just leave it off now as I am tired of having to get up and go over to the unit to power cycle it every 20-30minutes.

Yes. There is a workaround that bug by editing S99post-init script to restart  DMARender and PICRender.

However, first someone has to verify that this really helps and resolves the issue. I have done it and it helps, but one success is not a proof. Here is the procedure:

<Linux experience required>

1. Install custom firmvare 0.3.4.1 from http://b-rad.geg0r.de/ (http://b-rad.geg0r.de/)

2. Verify that the bug is still active

3. Login as root to WDTV (by telnet) and issue 2 commands :

killall DMARender
<wait 2 seconds>
killall PICRender

4. Verify that bug is no longer present.

5. Optionally, revert back to official firmware

6. Report here so I can suggest a patch to custom firmware

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on February 19, 2010, 09:20:58 AM
Would this be fixable by a custom firmware if WD does not address this issue soon? I usually just leave it off now as I am tired of having to get up and go over to the unit to power cycle it every 20-30minutes.

Yes. There is a workaround that bug by editing S99post-init script to restart  DMARender and PICRender.

However, first someone has to verify that this really helps and resolves the issue. I have done it and it helps, but one success is not a proof. Here is the procedure:

<Linux experience required>

1. Install custom firmvare 0.3.4.1 from http://b-rad.geg0r.de/ (http://b-rad.geg0r.de/)

2. Verify that the bug is still active

3. Login as root to WDTV (by telnet) and issue 2 commands :

killall DMARender
<wait 2 seconds>
killall PICRender

4. Verify that bug is no longer present.

5. Optionally, revert back to official firmware

6. Report here so I can suggest a patch to custom firmware

Tom
Would it be difficult to learn to do this? I am willing but have no linux or telnet experience.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 19, 2010, 10:09:13 AM
@Pandar: I do not recommend this experiment to someone without previous Linux
experience.
 
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 19, 2010, 11:44:08 AM
I have some linux experience and i tried it but i wasn't able to figure out how to get it to read my network drive, only my pc. anyway.. after the video froze i did the killalls and then reverted back to official firmware as you said was optional. and the freezing began again. i would have stayed with the homebrew but like i said.. i couldnt get it to see my network drive. maybe i just need to play with it.. the weekend is here.. so i may.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 19, 2010, 01:34:56 PM
@gregvolt: Misunderstanding, what I wanted to say is: verify that bug is no longer present while still running custom firmware. So the point is that bug is common for both official and custom firmware; but fix (read workaround the bug) is (if it works) possible only for custom firmware as the official one does not have telnet server incorporated.

Once again : killing both processes should fix the bug for custom firmware but ONLY until complete power off (unplug). Reverting to official firmware requires power off and the bug reappears. The purpose of this experiment is to verify the fix in a 'controlled environment'. That is why I suggest specific firmware and strict testing procedure, otherwise we can get false positive or false negative result. I believe the above post is such case, or I could be completely wrong in my theory. We will see... 

NB: English is not my native language so I have difficulties explaining subtle details.

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 19, 2010, 04:08:59 PM
@Tom. Your english is very good, dont worry. I will retry when i get some time and let you know.  I did notice that after i killed the processes, i had to power off (using remote) and restart to continue using the device but i didnt go any further from there as far as testing.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 20, 2010, 01:28:12 AM
Power off using remote should have no effect on bug fix (workaround), as CPU is still active when the device is powered off by remote. The only thing to cancel the effect of the bug fix is unplug power cord. In other words; once processes are restarted the device should operate correctly as long as the device is not unplugged. Using remote to power off is OK.

IF the above is correct then WD can implement workaround in official firmware (say, 'Restart render processes' on system settings menu) until they find root cause of the bug and fix it in the source code. In custom firmware we can make similar workaround at init script level at boot time.

@WD: If you are monitoring this thread here is an idea. Offer double or triple price for a device that can consistently reproduce this bug. Being an embedded developer I know that the hardest thing is to reproduce a bug in laboratory. Buying such 'defective' device will save you time and money.

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 20, 2010, 03:45:56 PM
The thing thats most aggravating to me is that i returned one via RMA  already and the one i have now is a replacement unit and its just as bad (if not worse).
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 20, 2010, 07:01:06 PM
@gondor, OK first, i did not use 3.4.1.. i tried the latest 4.0. when i killed picrender and dmarender, i was able to shut the unit with the remote or stop the video. it did not stop the unit from freezing again. each time it froze i would have to kill both processes and then stop the video and begin again. but i did not have to power cycle.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 20, 2010, 07:11:31 PM
one more thing. when i stop the video after killing processes, i can still hear the audio of the video.  Then when i shut the unit with the remote, i still hear the audio playing with the power off. it will continue to play until i turn it on and go and select a different video.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: GuyWD on February 20, 2010, 08:10:04 PM
Thanks for the information. I'll forward it to the dev team.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 20, 2010, 11:26:51 PM
@gregvolt: Please try once again but, first, reset the device to factory defaults from settings menu.

PS. One more thing, which processes are running when audio is active after power off ? (linux 'top' command)
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 21, 2010, 04:28:17 AM
@gondor .. while its off and the audio is playing .

Mem: 193280K used, 5584K free, 0K shrd, 14576K buff, 136032K cached
CPU:  2.3% usr 18.7% sys  0.0% nic 77.8% idle  0.0% io  0.0% irq  0.9% sirq
Load average: 0.65 0.54 0.43 1/73 24401
  PID  PPID USER     STAT   VSZ %MEM CPU %CPU COMMAND
  712     2 root     SW       0  0.0   0 10.7 [sigmblockd]
20462  1126 root     R     5104  2.5   0  0.6 PICRender
 1133  1127 root     R     161m 82.5   0  0.4 /bin/dmaosd
 1111     1 root     S    94880 47.4   0  0.4 MediaLogic AV MSGL_FATAL
20463 20226 root     R     3712  1.8   0  0.4 top
  998     1 root     S     3648  1.8   0  0.4 /bin/sh /usr/bin/mount.watch
 1488     2 root     SW       0  0.0   0  0.4 [cifsd]
 1107     1 root     S     3648  1.8   0  0.2 /bin/sh /usr/bin/list.watch
 1257  1133 root     S    22704 11.3   0  0.0 /bin/scan_manager
 1125     1 root     S    21072 10.5   0  0.0 MediaLogic_PIC PC MSGL_FATAL
 1544     1 root     S     7264  3.6   0  0.0 smbd -D --configfile=/tmp/smb2.conf --piddir=/tmp --private-dir=/tmp/private
 1559  1544 root     S     7264  3.6   0  0.0 smbd -D --configfile=/tmp/smb2.conf --piddir=/tmp --private-dir=/tmp/private
19283  1133 root     S     6416  3.2   0  0.0 /bin/pandora_ep
20392  1124 root     R     5104  2.5   0  0.0 DMARender
 1137     1 root     S     4864  2.4   0  0.0 pure-ftpd (SERVER)
  795     1 root     S     4464  2.2   0  0.0 /sbin/config_tool -l -m 10
 1000     1 root     S     4256  2.1   0  0.0 /bin/memory_cache_server
 1535     1 root     S     4192  2.1   0  0.0 nmbd -D --configfile=/tmp/smb2.conf
    1     0 root     S     3712  1.8   0  0.0 /bin/sh /init
 1121     1 root     S     3712  1.8   0  0.0 telnetd -K -l login
20226  1121 root     S     3712  1.8   0  0.0 -sh
22357  1121 root     S     3712  1.8   0  0.0 -sh
 1001     1 root     S     3712  1.8   0  0.0 /bin/sh
 1497     1 root     S     3648  1.8   0  0.0 /bin/sh /bin/monitorSMB
  997     1 root     S     3648  1.8   0  0.0 /bin/sh /usr/sbin/plug.watch
  905     1 root     S     3648  1.8   0  0.0 klogd
  903     1 root     S     3648  1.8   0  0.0 syslogd -O /tmp/messages.txt
 1124     1 root     S     3648  1.8   0  0.0 /bin/sh /bin/dmarender.sh
 1126     1 root     S     3648  1.8   0  0.0 /bin/sh /bin/picrender.sh
  996     1 root     S     3648  1.8   0  0.0 tail -f /tmp/messages.txt
 1127     1 root     S     3648  1.8   0  0.0 /bin/sh /bin/dmaosd.sh
24386  1497 root     S     3504  1.7   0  0.0 sleep 5
24397   998 root     S     3504  1.7   0  0.0 sleep 5
24401  1107 root     S     3504  1.7   0  0.0 sleep 2
 1103     1 daemon   S     2112  1.0   0  0.0 portmap
  698     2 root     SW       0  0.0   0  0.0 [usb-storage]
    3     2 root     SWN      0  0.0   0  0.0 [ksoftirqd/0]


and  also. from my /var/log/messages.txt

Jan  1 00:04:41 WDTVLIVE user.notice root: spinning down /dev/sda1
Jan  1 00:04:41 WDTVLIVE user.notice run_samba: "run_samba force-stop" to really stop Samba services
Jan  1 08:37:58 WDTVLIVE user.notice root: spinning up /dev/sda1
Jan  1 08:37:59 WDTVLIVE local0.err dhcpcd[19255]: dhcpConfig: ioctl SIOCADDRT: File exists
Jan  1 08:38:38 WDTVLIVE user.warn kernel: program dmaosd is using a deprecated SCSI ioctl, please convert it to SG_IO
Jan  1 08:38:45 WDTVLIVE user.warn kernel: program dmaosd is using a deprecated SCSI ioctl, please convert it to SG_IO
Jan  1 08:39:49 WDTVLIVE auth.info login[20226]: root login on 'pts/0'
Jan  1 08:43:41 WDTVLIVE auth.info login[22357]: root login on 'pts/1'
Jan  1 08:46:35 WDTVLIVE user.notice root: spinning down /dev/sda1
Jan  1 08:46:35 WDTVLIVE user.notice run_samba: "run_samba force-stop" to really stop Samba services
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 21, 2010, 05:34:01 AM
Just for your information. i just enabled the media server built into my 4TB blackarmor NAS.. when i use the media server instead of file shares, the same problem happens.  with mine its just a matter of time. if i do a power cycle and then go to watch a video, all is well for a few mins then it suddenly acts up when i fast forward.  If i power cycle the unit and walk away then return to watch a video a few mins later, it does it immediately upon pressing play but in that case i dont even get the video to play.. i just get the spinning circle and no video.

     Dear western digital, you are looking to replicate the problem in your lab. send me a new one and ill send you mine.. you can replicate it all day every day.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 21, 2010, 10:48:21 AM
@gregvolt: The above description is almost identical to what I had. Spinning circle or 'unable to play' message is some cases. Except, in in my case restarting the daemon processes has resolved the issue. Obviously there is more to this bug than just DMARender and PICRender processes. Sigh...

At this point a suggestion from WD about what to do next would be welcome.

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 21, 2010, 12:45:31 PM
I may have found a fix!!! Its called the ASUS O!play.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on February 21, 2010, 01:14:54 PM
 ;)

Yes, it looks like a fix but I prefer a software solution for software bugs. And the above mentioned ASUS O!play is pure hardcore hardware fix to bug.

@WD: Competition at media player market is getting tough. Fix the bugs or risk loosing a share in the market. Embedded software development is a process that takes time to master. Hire some seasoned embedded developers to help you find and fix those bugs or go 'Open Source' and give the community a chance to help.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Ralfioni on February 22, 2010, 02:17:00 AM
I have the same problem and it's annoying.

@WD: Did you find the problem by now? Will it be fixed in the next firmware? Either way, it would be nice if there was a reset/reboot option in the settings menu, so that we don't have to physically remove the power cable whenever the device crashes or hangs. Alternatively provide a REAL power-off option. E.g. by pressing the power button on the remote for 4 secs.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 22, 2010, 12:11:09 PM
well too bad on them.. i paid for the device and i bought a 4TB network drive so im into this thing for over 600 bucks. i didnt spend that to watch a circle spin in HD.  if they ever fix it ill just use it on another tv until then its going to go in the closet and sorry to say, but aside from hard drives, i don't think ill be buying any more western digital products. They better stick with what they know.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 24, 2010, 12:01:50 PM
didnt buy the asus.. bought a brightview cinematube.. works great so far.. no freezing.. and has a "goto" feature for time/chapters. WD is on the shelf in the closet.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on February 24, 2010, 08:03:31 PM
My device started working suddenly, no freezes in 3 days. Haven't unplugged the device in fears of causing it to freeze again. Will post again if it freezes. Here's hoping it doesn't reoccur. I've done no changes to my device.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on February 25, 2010, 03:44:11 AM
@Pandar: Hurry! go buy a lottery ticket
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on February 25, 2010, 08:19:29 PM
@Pandar: Hurry! go buy a lottery ticket
This is what Charlie must've felt like when he won the golden ticket  :D
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on February 28, 2010, 09:42:40 PM
Ugh it finally froze. Now it's back to the normal routine of freezing. Still waiting on some kind of fix.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on March 01, 2010, 03:53:18 AM
i thought of a use for mine. im going to connect it to the tv/stereo downstairs to play music.. havent tried it yet.. at least i wont have to fast forward so hopefully it wont freeze there. in the meantime my brite-view is working like a charm.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on March 02, 2010, 12:36:13 PM
I find that if I leave my device unplugged for the night it seems to work again for awhile. Maybe this will assist others until a fix is found. (This doesn't always seems to be the case though, just something to try)
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: carlton150 on March 02, 2010, 01:31:27 PM
Having posted here before on this exact same issue I was excited to read last night that there was a new firmware update.

Hooray I thought. My bug will be fixed and the WDTV Live box won't just be an inanimate object under the TV that my wife keeps quizzing me about.

Firmware version 1.01.24 successfullly installed and guess what!! Yes you guessed it, worse than ever!!! I am lucky if I can get one movie file to play at all before the spinning circle of death appears and then I have to hard reboot. But I am so glad they fixed all the YouTube issues.......THAT I NEVER USE!!!

I am 100 out of pocket and have a useless box that won't play anything for more than 30 seconds and it looks like I'm not the only one that has this problem. Come on WD get this FIXED!! If you can't replicate it in your lab you can have mine which will happily replicate the problem without fail every time.

Carlton

P.S. I bought this because PC PRO have it on their A List as the best media player around and you can't buy Brite View in the UK. I think I'll be dropping them a note to get them to take it off!!!
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: grasshopperus on March 02, 2010, 02:24:06 PM
I haven't seen the spinning circle of death for more than three weeks now since manually configuring the Live to use a fixed IP address outside my router's DHCP range. It's possible that this bug has more than one trigger, and it could even be just a coincidence that it went away for me after making the change, but it's worth a shot if you're having this problem.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on March 02, 2010, 02:33:05 PM
@ALL:

I am offering a help in online debugging of your WDTV.

Prerequisites are:

a) Custom firmware 0.3.4.1 or higher

b) ssh access to your wdtv box only (root password and port forwarding at your rooter to wdtv)

c) Skype account, so we can coordinate actions

d) My time zone is CET = GMT+1, and I am available 23:00 to 01:00 CET

If anyone is interested contact me over PM.

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: carlton150 on March 03, 2010, 03:22:32 AM
I haven't seen the spinning circle of death for more than three weeks now since manually configuring the Live to use a fixed IP address outside my router's DHCP range. It's possible that this bug has more than one trigger, and it could even be just a coincidence that it went away for me after making the change, but it's worth a shot if you're having this problem.

Tried this grasshopper but to no avail. Now the box won't even play a file when I hard power cycle it byu unplugging and plugging back in again. I'll try a factory reset and see if that works.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: carlton150 on March 04, 2010, 10:24:01 AM
Tried a factory reset and now the spinning circle of death has disappeared (for the moment) but now the box won't play over half the files on my NAS. Despite the fact that it played them before the factory reset. Something seriously screwy going on here. Firmware is obviously really buggy or perhaps mine is just goosed and needs to be replaced. Thats my next option I think!!
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gondor on March 06, 2010, 09:52:50 AM
The bug has resolved itself after update to custom firmware 0.4.1.7. Update sequence was: update to official FW 1.01.24., reset to factory defaults, update to custom FW 0.4.1.7. While updating I kept all external HDDs disconnected, only usb stick (FAT32) with firmware was plugged. It all may be just another coincidence but, just maybe, it may help someone.

Tom
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: marvel on March 06, 2010, 11:22:40 AM
I have the same problem. Did anyone tried Prerelease 1.02.14? any luck?
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: grasshopperus on March 11, 2010, 04:05:40 PM
I have an update. Right after my last post I decided to switch back to HDMI (I had switched to component at some point a few days before fiddling with the network settings). Soon after, I started having trouble again, including the spinning circle of death superimposed on a still frame of a video whose audio wouldn't stop playing after hitting stop and, a day later, a complete freeze with no signal to the TV and no response to the power button on the remote. So I switched back to component and it's been smooth sailing again for the last week. I don't know much about it, but could an HDMI handshake issue cause problems like this?
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on March 11, 2010, 06:24:42 PM
dont think so.. when i was using my wd.. i had the problem with hdmi, composite and component
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on March 13, 2010, 12:07:16 PM
Since its a rainy day i decided to try the wd with the 2.0.14 beta (i think thats the number.. but whatever that beta version was, thats the one i used).. same problem except now i can actually turn the device off after i get the unable to play video file message and the spinning circle.. of course when i turn it back on, i hear the same movie playing..and after navigating through the menus,  it resumes where it left off on the same movie, with the spinning circle.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on March 29, 2010, 10:34:07 PM
After working for almost a month straight it's back to needing a hard reset again. Disappointing.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: McCracky on May 08, 2010, 07:04:09 AM
New WD TV Live user here, with pretty much the same issues. I really like this thing otherwise, which makes it all the more disappointing that it's practically unusable!
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on May 17, 2010, 11:35:02 AM
mccracky: return it and get your money back before you lose the reciept
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: toocold on June 03, 2010, 03:34:13 PM
Im having the same issues.  Video will play for a while and then if I try to pause or fast forward video an error appears on screen to say that the device can not play files of this type (happens with both avi and mkv).  Device was working fine up until the beginning of this week.  I have tried both original firmware and custom firmware but problem exists on both. 

Surely WD have to release a fix for this soon !! ???
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on July 19, 2010, 01:59:01 PM
I can't believe this is still happening with no firmware fix insight. I've been having this problem for half a year now. Did Western Digital ever say anything about it?
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: GuyWD on July 20, 2010, 10:17:10 AM
We have a potential fix for this in the 1.03.35 beta release, but obviously we cannot test all use cases. If you guys are feeling adventurous, we'd appreciate if you try it out and let us know if you still encounter this bug.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on July 20, 2010, 05:16:08 PM
Where can I get this beta release firmware? and will I be able to revert if any problems arise?
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: GuyWD on July 29, 2010, 09:43:23 AM
WDTV Live beta firmware is available here when we release it: http://www.wdc.com/wdtvlive_limitedpublicbetarelease/

It's been taken down for now, though. This beta had some serious HDMI handshaking issues. We're currently working on preparing another beta release.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on August 01, 2010, 05:37:25 PM
Just upgraded, working good so far. I am cautiously optimistic so far. Good to see WD hasn't forgotten about us yet.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: snarkle on August 02, 2010, 06:08:19 PM
Unfortunately, I can confirm this issue still seems to be present in the 1.03.35 firmware. Although, it is inconsistent and does happen every time.  I'm trying to find a pattern to this, but no success just yet.

I'm thinking the next step is to factory reset, then downgrade, then upgrade again. I might see how that goes.





Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: GuyWD on August 03, 2010, 04:58:18 PM
Unfortunately, I can confirm this issue still seems to be present in the 1.03.35 firmware. Although, it is inconsistent and does happen every time.  I'm trying to find a pattern to this, but no success just yet.

I'm thinking the next step is to factory reset, then downgrade, then upgrade again. I might see how that goes.

Thanks.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on August 11, 2010, 01:24:34 PM
My unit has been going good so far since the upgrade to beta firmware. For about a week or two now.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: snarkle on August 15, 2010, 12:13:20 AM
Pandar: Can you share the steps you went through to upgrade your player?

Also, do you use storage remotely from a server or from an attached hard drive?

Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Pandar on August 16, 2010, 08:58:44 PM
I use both network streaming and playing from my hard drive. To upgrade I just extracted the files of wdtvlive_1.03.35.rar, put the .bin .fff. .ver into the root directory of a USB flash stick and upgraded from settings menu. I'm also on the original WDTV Live.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: snarkle on August 22, 2010, 12:48:44 AM
I've been running mine smoothly for a few weeks now without any issues. Pretty happy.

Using the latest 1.03.38 beta version at the moment.

I initially upgraded and there was no change, so I downgraded to 1.02.21 and there was still no change.

I decided to try to start everything cleanly again and it worked!

Step 1: Disconnected my hard drive
Step 2: Deleted hidden ".wdtv" library files from the hard drive using my computer.
Step 3: Factory reset in the settings.
Step 5: Upgraded to 1.03.38
Step 4: Reconnected hard drive.

No issues since. I hope this helps other people :)

Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: ShawnMeds23 on August 22, 2010, 04:38:10 AM
I'm having the same problem.  I upgraded to the beta firmware but that didn't help.  I did restore the factory defaults after the upgrade and that has seemed to help for now.  What is causing the problem for me is a specific .mkv file.  I watched this file once fine, but when ever I try to watch it again the screen just goes black. I can hit the back button and select another movie but i get the "circle of death" that never ends.  I can't even access pandora or youtube.  I then re-store the unit to the factory defaults and it gets going again.  Stange how one .mkv file can render the box useless.

Shawn
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: southsloper on August 26, 2010, 01:33:19 AM
Yes, same problem after I went to 1.02.21, I could play most of 1 particular AVI file then it would hang part way through and then never play that nor any other videos again after a factory reset, although it could still hang part way through.

Frustrated, I downgraded to 1.02.24 and no problems playing videos again.
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: snarkle on August 26, 2010, 04:22:20 PM
@shawnmed23 & @southsloper Perhaps it would be a good idea to use a program like MediaInfo to read the details of the file and work out what the problem is. You could post a copy of the results on the forum to help WD determine the cause of the fault with playing those files. A comparison between files that work and the file that causes it to break would likely reveal the cause!

You can get MediaInfo from here.
http://mediainfo.sourceforge.net/en
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: toocold on August 27, 2010, 01:00:15 PM
I have done some further testing and this only seems to be affecting media stored on a ntfs partition. Media on a FAT32 partition work fine
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: gregvolt on September 02, 2010, 01:42:34 PM
does that include a networked ntfs file system?
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: toocold on September 03, 2010, 03:06:49 AM
Sorry, I was wrong. I have , however, solved the problem I was getting.  It was down to my network settings.  My WDTV-Live had a different subnet mask to my media server.  This seemed to affect the playing of media from a direct usb connection or streamed from my network (the media would play but wouldn't stop ).  Since changing the subnet mask on my WDTV I no longer experience this issue.  Hope this helps someone
Title: Re: BUG v1.01.11 - Must power cycle to play video
Post by: Damson on September 21, 2010, 09:26:17 AM
Hi,

I also had this problem, but somehow I've solved it.

I found one movie that couldn't play even after turning off and  turning on again and again my WDTV, so I've deleted it.
Then, I disabled MEDIA LIBRARY under system settings.

For 15 days I had no more of blue spining wheel!

I hope it will help some of you...