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WDTV LIVE Groups => WDTV LIVE - Official Information => Topic started by: jayallan on December 04, 2009, 05:37:56 PM

Title: 1.01.12 UPDATE PROBLEMS official statement
Post by: jayallan on December 04, 2009, 05:37:56 PM
From WD Official

Update regarding your WD TV Live Player

A small percentage of our users are experiencing a problem with WD TV Live Player when they update to the newest firmware release (version 1.01.12). We’re investigating the issue and until we identify the root cause, we’ve removed these updates.
If you’ve successfully updated to version 1.01.12 there’s nothing further you need to do. If you are experiencing any problems with your WD TV Live player, contact our customer service.

As soon as we learn more we’ll post the information.

 Thanks for all your input and know it is always helpful to hear from our users!

Original link here:  http://wdtvlive.com/blog/2009/12/04/update-regarding-your-wd-tv-live-player/ (http://wdtvlive.com/blog/2009/12/04/update-regarding-your-wd-tv-live-player/)

Title: Re: 1.01.12 UPDATE PROBLEMS official statement(s)
Post by: jayallan on December 09, 2009, 12:41:37 PM
And today:

Here’s the latest update regarding the firmware update 1.01.12 for WD TV Live HD Media Players

We have tracked the problem to the Internet update process for WD TV Live firmware version 1.01.12. The firmware version is functioning normally, the problem intermittently occurred when using the Internet to update WD TV Live to version 1.01.12. If you’ve successfully installed update 1.01.12, there’s nothing further you need to do.

If your product failed during the update process, we will replace it free of charge. Please contact our customer service department.

The product in stores and shipping today is functioning normally. Update version 1.01.11, and the Internet update process for 1.01.11 are also functioning normally. So if you own a product that you haven’t updated, or buy a product today, you can safely update it with version 1.01.11, which is now the most current update.

We apologize for the inconvenience and thank you for your patience.

- Your WD TV Team