WDTV Forum - WDTV Media Player

WDTV LIVE Groups => WDTV LIVE - General Discussion => Topic started by: Whoheart on December 03, 2009, 03:43:51 PM

Title: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 03, 2009, 03:43:51 PM
They've just added 1.01.12 on the official site

They call this a "critical update" fixing some sort of problem in the update manager.

Get it while its hot :)

http://www.wdc.com/wdproducts/updates/?family=wdfwdtv_live (http://www.wdc.com/wdproducts/updates/?family=wdfwdtv_live)

MOD: I merged these five topics which are all the same.  Problems start below...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: synaptic on December 03, 2009, 04:46:26 PM
...And it comes through perfectly from the update manager on the WDTV...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 03, 2009, 05:12:00 PM
I suspect, if some people had too slow internet connections so it took too long to download the update the machine might have fallen asleep? :)

I saw one guy on their official board claim that it bricked while he tried to download the update. Of course he might have been fibbing.

Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: aitaix on December 03, 2009, 05:49:03 PM
I updated my firmware and now it says for me to insert a USB drive with firmware to recover my wdtv. I have tried putting the new firmware on a usb drive and it doesn't work. I tried changing the wdtvlive.ver to say 1.02.12 but that didn't work either.
This is a known issue and has been reported in the wdtv official forums here http://community.wdc.com/t5/forums/forumtopicpage/board-id/tv_live/message-id/104#M104 (http://community.wdc.com/t5/forums/forumtopicpage/board-id/tv_live/message-id/104#M104)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 03, 2009, 06:33:50 PM
Yikes - this is not good.

I have upgrade without problems, but I was holding my breath.

I wonder what the common denominator is.

What kind of net connection do you use? Wifi or cable?
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: CR on December 03, 2009, 06:42:47 PM
Just installed my Rosewill wireless USB N adapter and it picked up the new firmware and updated without issue.  Maybe this is to fix the issue where ppl are having to do hard resets to get things to play correctly again.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: bullitt453 on December 03, 2009, 06:50:16 PM
Several folks over at AVS are reporting freezing boxes after update.  Very scary stuff, especially since this update was supposed to fix the update manager!  I am without a TV at the moment (waiting on arrival of my new set, Samsung LN46B640), so I can't apply the update right now anyways.  Looks like that might be a good thing! :-\
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: davevi on December 03, 2009, 06:58:15 PM
I just downloaded via my wireless adapter the firmware released today, 03DEC09 and it completed, rebooted, and got stuck at the WD logo. I waited 15 minutes more on the logo screen (with no hard-drive activity seen) before hard resetting the box.

Now it is bricked!

There is a message to plug in a drive with the firmware but this isn't working.

I downloaded the latest firmware from the WD support site, unzipped it at the root level of my USB drive (the same drive I've been using with the device), did a power-off reset with the drive plugged in --and still won't do anything. --Pressing the HOME button also does nothing.

WD was is the fix?

P.S. I upgraded PERFECTLY yesterday to 1.01.11 via the same wireless connection.

This sucks! My box is 1 day old. I've owned the original WD TV for a long time and NEVER had a problem!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 03, 2009, 07:47:53 PM
Yeah, someone posted a picture they had taken of the screen they get.

That's scary.

Now I'm thankful nothing bad happened here - but do i dare update in the future??

I wonder why it worked for some, but not for all... Different file server mirrors? Its corrupt in on place? Pal/Ntsc difference? Oh well.

(http://wdtvhd.com/uploads/monthly_12_2009/post-7771-1259896557_thumb.jpg)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: silvereyes on December 03, 2009, 08:08:22 PM
This has been posted on the avsforum as well.  Many of us updated to the new firmware and the device froze.  It gives an error message, and asked to insert a USB drive with firmware to recover WDTV. But when i put the USB drive in, nothing happened.  The reset button don't work either.  I've updated via network, not sure how the others did their upgrade.  What is the next step?
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: ssane13 on December 03, 2009, 08:09:23 PM
I just downloaded via my wireless adapter the firmware released today, 03DEC09 and it completed, rebooted, and got stuck at the WD logo. I waited 15 minutes more on the logo screen (with no hard-drive activity seen) before hard resetting the box.

Now it is bricked!

There is a message to plug in a drive with the firmware but this isn't working.

I downloaded the latest firmware from the WD support site, unzipped it at the root level of my USB drive (the same drive I've been using with the device), did a power-off reset with the drive plugged in --and still won't do anything. --Pressing the HOME button also does nothing.

WD was is the fix?

P.S. I upgraded PERFECTLY yesterday to 1.01.11 via the same wireless connection.

This sucks! My box is 1 day old. I've owned the original WD TV for a long time and NEVER had a problem!



+1 ...
I just updated it and now it is bricked..!!! Anyone with a serial cable to check what is going on?
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: ssane13 on December 03, 2009, 08:10:48 PM
This has been posted on the avsforum as well.  Many of us updated to the new firmware and the device froze.  It gives an error message, and asked to insert a USB drive with firmware to recover WDTV. But when i put the USB drive in, nothing happened.  The reset button don't work either.  I've updated via network, not sure how the others did their upgrade.  What is the next step?


Quote from: davevi on Today at 06:58:15 PM
I just downloaded via my wireless adapter the firmware released today, 03DEC09 and it completed, rebooted, and got stuck at the WD logo. I waited 15 minutes more on the logo screen (with no hard-drive activity seen) before hard resetting the box.

Now it is bricked!

There is a message to plug in a drive with the firmware but this isn't working.

I downloaded the latest firmware from the WD support site, unzipped it at the root level of my USB drive (the same drive I've been using with the device), did a power-off reset with the drive plugged in --and still won't do anything. --Pressing the HOME button also does nothing.

WD was is the fix?

P.S. I upgraded PERFECTLY yesterday to 1.01.11 via the same wireless connection.

This sucks! My box is 1 day old. I've owned the original WD TV for a long time and NEVER had a problem!



+1 ...
I just updated it and now it is bricked..!!! Anyone with a serial cable to check what is going on?
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: dracula5 on December 03, 2009, 08:16:16 PM
It just killed my unit also, have few more days to take it back to the store. I wonder when WD decided to take down this new update before it kills all of the units.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: bluedevil229 on December 03, 2009, 08:37:42 PM
Yep.  Same here.  Un-fucking-believable.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: aitaix on December 03, 2009, 09:00:47 PM

What kind of net connection do you use? Wifi or cable?


Ethernet

I thought it was because I had wdlxtv installed but I guess not.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: jsdoyle on December 03, 2009, 09:16:05 PM
I'm one of the few that actually was able to update without bricking my WDTV Live.

I powered it up tonight, it detected the update was available and I allowed it to do the update.  While it was in the process I saw on another forum that the systems were being bricked.  I thought for sure mine was going to crap out too. 

When it restarted I had to reconfigure my wireless settings and reset my router.  No other problems.

What a screw up for WD!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: morris_the_cat on December 03, 2009, 10:45:55 PM
I noticed this too late - I already did the upgrade.  But...  Nothing seems wrong for me.  It rebooted fine, and plays mkv movies fine & youtube as well.  I'm afraid to turn it off now!

Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: dmk11 on December 04, 2009, 12:06:01 AM
I upgraded without issues - don't see any reason for upgrade either though..
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: dkjazz on December 04, 2009, 12:37:03 AM
Yeah, mine too, worked fine last night after the upgrade, I hope it will stay the same  :-\
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Suggestologist on December 04, 2009, 01:10:59 AM
I upgraded without issue.

There does seem to be a difference in the way USB1 and USB2 are presented now. They are not in a menu but in an Up/Down thing after you click "local drives". USB Hubs still not supported.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: loomic on December 04, 2009, 02:03:17 AM
Yeah, someone posted a picture they had taken of the screen they get.

That's scary.

Now I'm thankful nothing bad happened here - but do i dare update in the future??

I wonder why it worked for some, but not for all... Different file server mirrors? Its corrupt in on place? Pal/Ntsc difference? Oh well.

(http://wdtvhd.com/uploads/monthly_12_2009/post-7771-1259896557_thumb.jpg)


Same here, updated via inet, and a lot of people reporting the same problem ...
Very good work WD, brick after firmware upgrade. I`m very dissapointed, cause the firmware is still online ...

loomic





Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: jjptbrooks on December 04, 2009, 02:09:53 AM
Yep, you guessed it...Another Bricked WD TV Live in the wall"
 

**bleep**!


WD, there are lots of new options out there right now.  This is a bad time to have a major QA breakdown.  There is a reason why we in the IT world freeze dev during the Holidays.


I did my update through a wired connection and had my external HD connected and powered on.  The update indicated it had complete and then hung up on the WD splash screen for over an hour.  When I recycled power, I got the "new" WD screen of death.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: pioldie on December 04, 2009, 02:17:46 AM
Yesterday when i power up the WDTV2, there was a message about the new firmware. I ok'd it. The firmware download was completed and it restarted by itself. After about 20 mins it has not come back up and all I can see is the WD logo. I tried to power it down but it did not do anything. So I unplug the power and plug it back. When it came back it says I need to plug a USB drive with firmware and install it manually. I downloaded the new firmware and plug it to the USB port, nothing happened. Looks like it is dead, I can't ower it down. The only way is pulling the power plug. What is the best way to resolve this I need help, thanks.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: pege63 on December 04, 2009, 02:38:57 AM
Connect you USB HDD to you PC
Download your FW to your HDD root
Coonect it back to your WDTV LIVE
BOOT, now you should get life in your WD TV
uppgrade as usual
Done this sevral time my self both on my WDTV and also on LIVE version so it works
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Sparxxx on December 04, 2009, 02:58:33 AM
Yeah, someone posted a picture they had taken of the screen they get.

That's scary.

Now I'm thankful nothing bad happened here - but do i dare update in the future??

I wonder why it worked for some, but not for all... Different file server mirrors? Its corrupt in on place? Pal/Ntsc difference? Oh well.

(http://wdtvhd.com/uploads/monthly_12_2009/post-7771-1259896557_thumb.jpg)

Updated and got the same error... what the f... am I supposed to do now?
I already inserted a USB stick with the firmware but nothing happens...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Sparxxx on December 04, 2009, 03:22:42 AM
Bricked mine too...
Just updated to 1.0.12 and it's bricked now.
thank you very much WD!
Btw... I attached a usb stick with the firmware on it but nothing happens.
Does anybody have a solution yet?
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: mrbill on December 04, 2009, 03:31:41 AM
Mine did OK. Has anyone with bricked tried to revert to old firmware?
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Sparxxx on December 04, 2009, 03:43:04 AM
Mine did OK. Did any of you try to revert to old firmware?
give me a download link for 1.01.11 and I will try... but I'm sure it won't work.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: KSTNOS on December 04, 2009, 03:51:40 AM
mine is also bricked after the update :'(
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: mrbill on December 04, 2009, 03:51:51 AM
Mine did OK. Did any of you try to revert to old firmware?
give me a download link for 1.01.11 and I will try... but I'm sure it won't work.

I always save the latest ver to my hd. Then it's easy to find.

Not at home now, Googled and came up with:

http://drivers.softpedia.com/progDownload/Western-Digital-WD-TV-Live-Firmware-10111-Download-87316.html (http://drivers.softpedia.com/progDownload/Western-Digital-WD-TV-Live-Firmware-10111-Download-87316.html)

Don't forget to changes ver to higher #.

Good luck.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: loomic on December 04, 2009, 04:48:54 AM
Mine is bricked too. Fix it, WD. I have a second one and ill will not update until a bugfree firmware update ...


loomic (very dissappointed)

Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: FooFighter on December 04, 2009, 04:55:21 AM
did someone brick his/her device by flashing via usb or did all brick their devices using the web update?

Regards,

Foo
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Maxtorete on December 04, 2009, 05:45:56 AM
Other unit bricked here. At least I'm not alone.

http://wdtvforum.com/main/index.php?topic=3309.0 (http://wdtvforum.com/main/index.php?topic=3309.0)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 04, 2009, 05:57:21 AM
Yeh. Mine is bricked too! Great, just great!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 04, 2009, 06:27:39 AM
I just called and spoke to WD USA support. The tech I talked to was great and said they are aware of this issue and that it is 'fixed'.

    WD TV HD Media Player (WDAVx00) freezes during firmware update

    Question
    Why does my WD TV HD Media Player (WDAVx00) hang when I tried to update the firmware?

    Answer
    
Problem:
The WD TV HD Media Player (WDAVx00) crashes or hangs when you attempt to update the firmware.
Note: This issue has been resolved and the answer will be disabled on December 10, 2009.

Cause:
The firmware update application is timing out because large capacity drives cannot build the media directory fast enough to allow the installation to continue.

Solution:
If you started the firmware update and the WD TV is hung, please follow the instructions below:

Disconnect the power from the WD TV.
Remove the USB storage.
Copy the firmware files to a drive with less data files, or to a USB drive with no other data on it.
Connect the drive with the firmware to the WD TV.
Reconnect the power to the WD TV.
The WD TV firmware update process will begin again when you reconnect the power to the WD TV.

Note: Make sure to connect only the drive with the firmware update files during the update process.


To me, it seems you need to use the smallest USB drive you have. Frankly I am not really hopeful of this working... But who knows... (This is official, at least.)

MOD: This is the WDTV 1 not the live!

Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: brunoflipper on December 04, 2009, 06:41:36 AM
help...

im bricked too
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: timw on December 04, 2009, 06:42:17 AM
help...

im bricked too
Me, too  >:(
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: timw on December 04, 2009, 06:49:42 AM
I tried this - no luck  >:(
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: brunoflipper on December 04, 2009, 06:58:16 AM
it will not revert back off of usb...
they killed it...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 04, 2009, 07:02:06 AM
Mine did OK. Has anyone with bricked tried to revert to old firmware?

Some say they have tried to no avail. However there are some who say it did work for them and they got back to a working machine.

One guy said he did:

- put the original .11 back on a clean USB stick
- disconnected the Live from power
- attached the stick
- kept pressing the hard reset button with an unfolded paper clip
- attached power to the Live


And he then said it flashed the 11 and the machine was working again.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: robp2175 on December 04, 2009, 07:04:11 AM
Same thing happened to me and I did exactly what pege63 said but no luck. I tried three different drives without success. If anyone has any other ideas, let me know.


I happened to come across this forum and it seems many people are having this issue with 10.01.12.
http://forums.ncix.com/forums/?mode=showthread&forum=116&threadid=2111535&pagenumber=0&msgcount=0&subpage=1&product_id=42231 (http://forums.ncix.com/forums/?mode=showthread&forum=116&threadid=2111535&pagenumber=0&msgcount=0&subpage=1&product_id=42231)

Her to:
http://community.wdc.com/t5/forums/forumtopicpage/board-id/tv_live/page/2/thread-id/37;jsessionid=533798172014CC9CFBB0434C67BBE6A0 (http://community.wdc.com/t5/forums/forumtopicpage/board-id/tv_live/page/2/thread-id/37;jsessionid=533798172014CC9CFBB0434C67BBE6A0)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: brunoflipper on December 04, 2009, 07:22:59 AM
not for me...
still no go...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 04, 2009, 07:32:37 AM
I see WD support are apparently saying it can be cause by too large drives where it takes too long to build directories.

So their answer is to disconnect everything.

And have a small usb stick without any other files on it than the firmware. Put the stick in the device then put the power in.

Apparently it is important that there are no other files on the stick
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Sparxxx on December 04, 2009, 07:33:01 AM
Mine did OK. Has anyone with bricked tried to revert to old firmware?

Some say they have tried to no avail. However there are some who say it did work for them and they got back to a working machine.

One guy said he did:

- put the original .11 back on a clean USB stick
- disconnected the Live from power
- attached the stick
- kept pressing the hard reset button with an unfolded paper clip
- attached power to the Live


And he then said it flashed the 11 and the machine was working again.

Tried powering off the box, attaching a usb stick with 1.01.11, keeping reset button pressed and powering the box again... nothing happened.
Same procedure with 1.01.12 too... nothing.
Let's see what WD has to say on this...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Maxtorete on December 04, 2009, 07:38:06 AM
I see WD support are apparently saying it can be cause by too large drives where it takes too long to build directories.

So their answer is to disconnect everything.

And have a small usb stick without any other files on it than the firmware. Put the stick in the device then put the power in.

Apparently it is important that there are no other files on the stick

Nothing of that works :(.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: saintirish on December 04, 2009, 07:55:20 AM
Do NOT upgrade your WDTV Live over the network!!  USB drive is fine.  I bricked mine doing the 1.01.12 update over the network last night.  There are 10 pages of discussion about this matter in this forum at a competitor website.

http://wdtvhd.com/index.php?showtopic=9399 (http://wdtvhd.com/index.php?showtopic=9399)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: FooFighter on December 04, 2009, 08:21:09 AM
I just updated my wdtv live using a small/empty fat32 USB stick and it worked quite well. this was NOT a recovery operation!

what I did:

download the zip from wd
extract the three files on an empty, small fat32 4gb usb stick
power down wdtv live
remove all usb + network stuff
connect the usb stick to wd tv live
power-up the device
update firmware as usual
took about < 5 minutes
done - thank god - the box survived this experiment :)


UPDATE:

firmware was removed from wdc server:
http://download.wdc.com/wdtv/wdtvlive_1.01.12.zip (http://download.wdc.com/wdtv/wdtvlive_1.01.12.zip)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Ron[NL] on December 04, 2009, 08:39:54 AM
WDAVx00... isn't that the normal WDTV instead of the Live  ???
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: loomic on December 04, 2009, 08:41:03 AM
I have two devices: The device i updated via internet is bricked. The other i updated via usb-stick, showed up "new firmware found" and updated without problems.
Maybe that helps WD to find a solution.

Ciao loomic

PS: The german translation has to be reworked ...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 04, 2009, 08:51:04 AM
it is probably just a canned response to my conversation.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: adivin on December 04, 2009, 08:55:32 AM
I tried this - no luck  >:(
yes it doesn't work, is seams that it can't access the usb drive...
in that case the solution is to send it to the service...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: davevi on December 04, 2009, 08:57:18 AM
Just got off the phone with the (really not so good) technical support for WD TV.

They confirmed the issue and told me that they don't have an estimate on when it's fixed.

They told me to return the device for a refund.

Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: hnQ on December 04, 2009, 09:51:00 AM
Thank so much for the info,
I paused seeing the firmware update message, and it paid off.
I'll wait until better confirmation from the board before updating.
-----------
"If it works why bother fixing it", ha ha ha.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: TwinSkippy on December 04, 2009, 09:53:06 AM
Hey there,

Mine bricked this AM as well.  I called WD Tech Support and apparently this is VERY widespread.  They do NOT have a fix.  They gave me a refernce number and said I would be notified by e0-mail when/if there's a fix.  He didn't sound very optimistic. 

Apparently, the big part of the problem is that when it locked, the reset function was disabled AND it no longer recognizes the USB ports.  So, there's no way to gwt it to load recovery FW.  No FW, no network support, no way to communicate with the box.

This may be a VERY expensive day for WD.

Skippy.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Maxtorete on December 04, 2009, 10:23:39 AM
The firmware has been deleted from WD webpage...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: FooFighter on December 04, 2009, 10:33:59 AM
I really hope that this black Friday for wd will lead into a usable rescue mode for bricked wd tv live units.

Regards,

Foo
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 04, 2009, 10:39:08 AM
I really hope that this black Friday for wd will lead into a usable rescue mode for bricked wd tv live units.

I think you can be certain of that. I don't know how many people managed to get hold of the firmware in the 24 hours it was available, but this is going to cost WD some money.

Ironically i think this update was supposed to prevent this from happening in the future!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: dslfanboy on December 04, 2009, 11:36:09 AM
I am one of the few lucky ones. Late last night I saw my unit notify me of the upgrade, downloaded via wireless adapter, and let it install and reboot with no hick-ups.  It went smoother than the last firmware, as my unit locked-up and had to be reset.  This afternoon I went to this site to see what people have to say about any new features, and I now need to change my shorts!  If it helps I only have a tiny 40gb NTFS USB hard drive attached.  Maybe there is truth to it liking only small attached USB drives.  I am now a religious person after getting lucky with the firmware upgrade.  I will wait before ever upgrading again in the future.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: jayallan on December 04, 2009, 01:57:49 PM
Wow,

I was off the boards for a day and ALL HELL BREAKS LOOSE :)

It looks like

A) WD is completely aware of this issue

B) The update is pulled from their website (and I assume the auto as well)

C) This has effected a lot of people

D) WD is tackling the problem. 

Will be interesting to see what happens next.


 
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Suggestologist on December 04, 2009, 01:59:51 PM
I am one of the few lucky ones. Late last night I saw my unit notify me of the upgrade, downloaded via wireless adapter, and let it install and reboot with no hick-ups.  It went smoother than the last firmware, as my unit locked-up and had to be reset.  This afternoon I went to this site to see what people have to say about any new features, and I now need to change my shorts!  If it helps I only have a tiny 40gb NTFS USB hard drive attached.  Maybe there is truth to it liking only small attached USB drives.  I am now a religious person after getting lucky with the firmware upgrade.  I will wait before ever upgrading again in the future.

I don't know: I had two 1TiB NTFS drives connected to USB; downloaded via wired ethernet; and updated perfectly. My drives are about 45% (thousands of smaller files) and 75% (hundreds of larger files) full.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 04, 2009, 02:06:23 PM
Wow,

I was off the boards for a day and ALL HELL BREAKS LOOSE :)

That'll teach you to stay on the boards all the time!  ;D
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 04, 2009, 05:17:25 PM
Now they have an official statement
http://wdtvlive.com/blog/2009/12/04/update-regarding-your-wd-tv-live-player/ (http://wdtvlive.com/blog/2009/12/04/update-regarding-your-wd-tv-live-player/)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 04, 2009, 05:44:56 PM
I just got emailed my return UPS label.

And the more I think about this fiasco... I am getting angrier.
 >:(
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 04, 2009, 06:54:39 PM
Yeah, things like these always happen as the weekend is about to start.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Jolly_Roger on December 05, 2009, 02:33:24 AM
Mine updated fine via ethernet network. I can't recall for sure, but it's possible there wasn't a usb hdd attached durring the upgrade. I did have the network connected to a Media Server and at least 1, if not 2 pc's containing shared media folders.

Has anyone attempted updating the bricked units using the older firmware version, after first increasing it's wdtv.ver file number. I have the first WDTV HD and once bricked it while playing around with some custom firmware. I was able to get out of that by increasing the .ver file number to an integer high than that of the prior firmware attempt.

I will say that the new firmware doesn't seem that great. I'm having problems with wireless ISO videos from a laptop: while playing, the sound goes out and the video shifts into a type of low level FF mode. The remote then becomes somewhat unresponsive till it eventually shifts back into a normal video mode. Another problem occurs with ISO videos on a 1TB WD MyBook attached via usb: on some movies I encounter situations where the video freezes, but the sound continues to play just fine; after about 3 - 4 seconds the video comes back and is in normal sync with the sound.

I don't recall having these kinds of issues with the prior firmware; however, there was a circumstance where the older firmware kept dropping my Network shares. For example, it would totally loose the laptop connection (it just vanished), I'd be unable to get it back, but then would later discover it listed again--I couldn't determine why it had returned.  

I agree this is a big firmware screw-up, but I suspect if people are patient they'll likely come up with some kind of fix or solution. Personally I've been extremely happy with the previous WDTV HD--their updates and support over the past year has been excellent IMO (even though they still haven't answered my requests and prayers to add video shuffle).

I think I'll go back to the older firmware till something more stable is offered.

Regards,

Jolly
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: cbscpe on December 05, 2009, 06:24:51 AM
As mentioned in another post mine upgraded to 1.01.12 without any problem. But in the meantime I had some interesting experiences with the new software, bricked my device and was able to recover it with a the normal procedure indicated by WDTV using a USB Stick. However I think there are some observations that I would like to share with you because un-bricking was not straightforward and I also had a moment close to hartattack.

First how my initial upgrade to 1.01.12 worked. For this you have to know that I had prepared a USB Stick with b-rad's wdtvlive-debian-0.2.2.1 in order to test this custom firmware. But the moment I inserted the USB Stick and powerd-on the device the infamous 1.01.12 was available for installation over the network. I just thought it would be a good idea to give this version a try before I switch to custom firmware. So as already mentioned it upgraded without any flaws. It was over wired Ethernet and the USB Stick was the only device connected to the WDTV Live. Only then I read in the forums that I was very lucky.

The interesting thing and I think the reason the upgrade worked is that the WDTV Live does not recognise this USB Stick immediately after power-on. It takes at least 20 seconds. In fact the USB Stick is not a real USB Stick but a micro-SDHC USB controller with a 4Gbyte micro-SDHC flash card. The reason for this combination, it is very tiny and allows me to use the WDTV Live in upright position and insert the Stick in the USB plug on the side and still it fits in my HiFi furniture. So I think the upgrade over the network worked because all the time the WDTV Live did not even see the USB Drive. So it seems like others that mentioned their upgrade worked they, it's only because the connected USB Storeages are recognized immediately (small USB Sticks) or there were no USB Devices connected.

Then I thought I want to get rid of this 1.01.12 and use the custom firmware. So I used the above USB Stick with b-rad's custom firmware and the debian root.bin and changed the version from 1.01.11xxxx to 1.01.13xxxx, waited until the USB drive was recognized and the said yes I want to upgrade. The upgrade process got stuck and after a power-on I was presented with this nice white message on a black screen with two red signs at the left and right side ;-)

Now this was the moment I really was scared. But then I took this old USB-Stick I used to upgrade from 1.01.01 to 1.01.11. It has a capacity of only 512Mbytes, is always immediately recognized when plugged in the WDTV V1 and the WDTV Live and was formatted with FAT. I only had the three files (.bin, .fff, .ver) in the stick. I inserted the USB Drive into the USB on the side and it was immediately read (this USB Stick has a nice led that indicates access). I have to mention I did not change the original contents of the .ver file, so it still said 1.01.11. The upgrade process started immediately, that is the scary screen disappeared and I'm now presented with a WDTV Live that has again 1.01.11 isnstalled and works.

I then wanted to upgrade to the custom firmware, for this I still used the .ver file with 1.01.13xxxx in it. But the upgrade process does not work. It takes too long for the WDTV Live to mount the USB Stick and so he gives up and boots back into the original WDTV Live Firmware 1.01.11.

So to escape from the black screen with the red signs it seems to be very important how fast the WDTV recognises the USB Stick.

Now I'm back to 1.01.11 and was lucky I could un-brick my WDTV Live.

P.S. at least I experienced one good thing, now the WDTV Live recognises my eyeConnect, which he did not with 1.01.12 for whatever reason I don't know but I don't care at the moment.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Sparxxx on December 05, 2009, 06:57:28 AM
Well, I just brought mine back and received a new one in exchange.
I updated to 1.00.11 and everything is ok so far... waiting for some answers from WD and maybe a new and stable firmware.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 05, 2009, 07:06:47 AM
I will say that the new firmware doesn't seem that great. I'm having problems with wireless ISO videos from a laptop: while playing, the sound goes out and the video shifts into a type of low level FF mode. The remote then becomes somewhat unresponsive till it eventually shifts back into a normal video mode. Another problem occurs with ISO videos on a 1TB WD MyBook attached via usb: on some movies I encounter situations where the video freezes, but the sound continues to play just fine; after about 3 - 4 seconds the video comes back and is in normal sync with the sound.

The new firmware only updated the patching process. Not playback routines
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Maxtorete on December 05, 2009, 07:33:32 AM
I also changed my unit at the reseller, when I said that the wdtv failed with the last update, they don't ask any more about the problem...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: wiiBox on December 05, 2009, 07:56:25 AM
Well, atleast it's not boring around here?   ::)

My condolances to all afflicted.  :P

My experience was quite the opposite:  I was notified by the little box there was an updated, checked on the WD site what it was about and reset the player with the side button.  Once, it came back I let it do it's thing online and that was that.  No problems!   ???

I say WD should make amends by giving us some features they've been so reluctant to do, before.   ;D

Sorry, couldn't resist.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 05, 2009, 08:02:59 AM
I just got back from Best Buy. Even though I was almost a week past the 30 day return policy, they said I could exchange it; and I did.

What I'd really appreciate from WDC is an explanation of what what went wrong.

But, at this point, I think the most expedient way to deal with this situation is to go back to the store or vendor for an immediate resolution rather than a protracted one (RMA to WDC).

Good luck everyone.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 05, 2009, 08:12:38 AM
Well, atleast it's not boring around here?   ::)

My condolances to all afflicted.  :P

My experience was quite the opposite:  I was notified by the little box there was an updated, checked on the WD site what it was about and reset the player with the side button.  Once, it came back I let it do it's thing online and that was that.  No problems!   ???

I say WD should make amends by giving us some features they've been so reluctant to do, before.   ;D

Sorry, couldn't resist.

Frankly, you're right.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Jolly_Roger on December 05, 2009, 09:00:55 AM

The new firmware only updated the patching process. Not playback routines

Thanks for pointing that out. I'll have to test the current firmware further before going back to the old. I was configuring the system when these issues occurred, so likely that was it. Once the process finished I played the files again, they ran flawless.

I just love the new live version with it's capacity to access web content. It's amazing how well it and the prior version functions considering the device and concept are so new. And compared to other such devices, the Western Digital price range has been extremely reasonable.

Hopefully they'll keep up the good work.

VIDEO SHUFFLE!

PLEASE!!!!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 05, 2009, 05:02:03 PM
I just love the new live version with it's capacity to access web content. It's amazing how well it and the prior version functions considering the device and concept are so new. And compared to other such devices, the Western Digital price range has been extremely reasonable.


When people send me youtube clips i just add them to favorites, and then watch them later on the wdtv :)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: mrbill on December 05, 2009, 06:28:39 PM
I see people discussing whether having storage attached, or not, may have contributed to the outcome of their upgrade.
 
Mine upgraded over the network. I had 2 one TB drives full of movies and photos plugged in and an ADSL connection.

It was, what at first appeared to be a normal update.

It did a reboot, but then proceeded to show the update screen again. This time the percentage complete bar scrolled to 100% in less than 5 seconds. It then rebooted a second time. Strange...

This is already my second Live. The first one overheated and went to the green screen after 85 min back in October.

This was my first, and last time I will upgrade over the network. From now on when prompted, I'll just say no.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: CR on December 05, 2009, 09:11:26 PM
Mine upgraded just fine over wireless network.  I had no external storage connected at the time.  Only issue I have run into is that if I power off the WD Live in the middle of playing a movie the unit powers off but continues to play the movies sound.  I have to power it back on and stop the movie before powering off.  Not a huge problem but annoying.  I have not tried a hard reset yet.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 06, 2009, 10:41:20 AM
I'd count myself lucky, if I were you...
(You don't want to go through what I and many others have had...) But I would initiate a support ticket with WDC, just in case.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 06, 2009, 11:33:30 AM

This is already my second Live. The first one overheated and went to the green screen after 85 min back in October.

It overheated?? How warm was the room?

My live has been very cool (as opposed to the original wdtv which I thought got too hot)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 06, 2009, 12:16:31 PM
Mine upgraded just fine over wireless network.  I had no external storage connected at the time.  Only issue I have run into is that if I power off the WD Live in the middle of playing a movie the unit powers off but continues to play the movies sound.  I have to power it back on and stop the movie before powering off.  Not a huge problem but annoying.  I have not tried a hard reset yet.

Well that can't be the wd - if you turn it off you turn it off. Something your setup must be caching the sound.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: wiiBox on December 06, 2009, 02:11:14 PM
Mine upgraded just fine over wireless network.  I had no external storage connected at the time.  Only issue I have run into is that if I power off the WD Live in the middle of playing a movie the unit powers off but continues to play the movies sound.  I have to power it back on and stop the movie before powering off.  Not a huge problem but annoying.  I have not tried a hard reset yet.

Well that can't be the wd - if you turn it off you turn it off. Something your setup must be caching the sound.
I doubt that very much, Whoheart.  

I can see how that would be your first instinct, but in this case it's not correct.

It's entirely possible that the video keeps playing in the background even if there is no picture.  It also happened with wdtv1 under certain conditions; ask the modded firmware people.  It's very likely a bug that happens when CR uses that wireless usb device he mentioned in another thread.  I've had it happen to me with the Live, as it happens.  But then, I was doing weird and freaky things with it!   :D

He should definitely try to reset with the side button.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 06, 2009, 05:19:45 PM
He says "power off" then there is no way in hell that can happen.

If he meant pressing the power button on the remote,  then i suppose it might happen since its not really powering off. Never seen (or heard it) though.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: loomic on December 07, 2009, 12:04:34 AM
I wrote an email to german support:

"Mein WDTV Medienplayer ist, wie bei vielen anderen Benutzern ( http://community.wdc.com/t5/forums/forumtopicpage/board-id/tv_live/thread-id/239 (http://community.wdc.com/t5/forums/forumtopicpage/board-id/tv_live/thread-id/239)), nach dem Update auf 1.01.12 nicht mehr funktionsfaehig.
Wird es eine Loesung via Software geben ?
Wenn nicht, was dann ??? "

Now just waiting for their response.

loomic


Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: perfectdark on December 07, 2009, 10:00:05 AM
I have two WD TV Live units (bought Nov 22,09 and Dec 2, 09)

I updraged the firmware on the Dec 2,09 unit on saturday and it worked no problem. So i upgraded the firmware on the Nov 22, 09 model and it froze and now requests for a usb stick with firmware to recover (which of course doesn't work) I called WD Tech Support and they said they are aware of the problem and gave me a case# to swapmy unti at the retail store, and advised me NOT to upgrade the new unit. So this was Saturday, I figured i'll goto the store on Monday (today) but wanted to watch a movie, so i brought the Dec 2, 09 unit to my living room connected via HDMI and watched a flick. Decided to go to bed and watch the rest, so i brought it upstairs and connected via composite. Sunday, i brought the unit downstairs to connect to my liviing room tv for the kids and no output over HDMI, tried component and composite (they work) but no HDMI, my tv sees a source but no picture/audio (reset the thing, numerous attempts) still didn't work,got a case# for this unit now too.

So after work today i am heading back to the store (who only exchanges within first 15 days, so this will be a fight) My questino to you all is..... I'm hoping i am just unlucky here, as i like the unit but i'm hoping there is not a faulty trend. I don't want to end up loving the device (like the xbox360) but have to continuly keep replacign them (like the xbox360)

Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: TwinSkippy on December 07, 2009, 12:56:21 PM
Got a reply from support to return to place of purchase or RMA.  It annoys me that I have to pay for the RMA shipping.  They broke it, not me.

In any case, I had a WDTV Gen 1 (which I RMA-ed previously) as a back-up, so I'm only out the networking function for now.

NEVER doing an automatic update again!

Skippy
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: radio1 on December 07, 2009, 04:27:43 PM
Got a reply from support to return to place of purchase or RMA.  It annoys me that I have to pay for the RMA shipping.  They broke it, not me.

In any case, I had a WDTV Gen 1 (which I RMA-ed previously) as a back-up, so I'm only out the networking function for now.

NEVER doing an automatic update again!

Skippy

They will pay for shipping, if you ask them and point out your performed a 'critical' update that actually broke the unit. That's how I got them to pay for me... If anyone wants to read my experience, just go to Gizmodo; my name there is radiochief...
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: MarkinJersey on December 07, 2009, 04:31:19 PM
Well you all know the story by now.  I just called support and they are sending a new (refurbished ?) unit.   But I have to pay for the shipping back.  This is just amazing.  I was going to buy a 1T disk for Christmas but now they can  forget it.  I've been buying WD products for nearly 20 years.  I thought they were a reputable company.  WD has far too many competitors to be acting this way.  Good thing I got a good price for it.  

Want to know the real kicker?  The guy  I spoke with did not even want to know the problem.  He just made a entry in the knowledge base something about a disk with no power.  So much for the knowledge base.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 07, 2009, 05:35:50 PM
Well you all know the story by now.  I just called support and they are sending a new (refurbished ?) unit.   But I have to pay for the shipping back.  This is just amazing.  I was going to buy a 1T disk for Christmas but now they can  forget it.  I've been buying WD products for nearly 20 years.  I thought they were a reputable company.  WD has far too many competitors to be acting this way.  Good thing I got a good price for it.  

Want to know the real kicker?  The guy  I spoke with did not even want to know the problem.  He just made a entry in the knowledge base something about a disk with no power.  So much for the knowledge base.

So you talked to an incompetent jerk, most support people seem to be that way. You should have pointed out very clearly that they were at fault not you.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: phish73 on December 07, 2009, 08:41:36 PM
I got my WD Live 2 weeks ago via a 3rd party distributor. If mine has any problems, i cannot exchange it, only can send it in for repairs which can take 2 - 3 weeks if i'm lucky.
So i updated to 0.11 via wireless without any problems.
Then one night the update screen popped up asking to upgrade to 0.12. I wanted to watch a movie and some TV shows, and since my internet connection is slow, i canceled it, thinking i would watch my shows first, then let it update when i'm done and gone to bed.
Whilst i was watching my shows, a friend who knew i had bought the device, forwarded me a twitter from engadget regarding bricked WD Live sets.
I did some research online and breathed a HUGE sigh of relief. I was literally an hour away from bricking my set, and with no option to exchange, it would mean weeks or more that i would be without it.
From now on, will do a bit of research before upgrading. This is a serious FAIL for the WDTV Live team!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: ShadowT on December 08, 2009, 03:56:21 PM
I received my EMail reply from WD tech support today. They are asking for a return to the place of purchase or RMA with them. I sent my gripe at 9:30CST last Thursday and received the report today about 8AM.

I did not wait, I sent my unit back to NewEgg Saturday using USPS flat rate express. NewEgg processed and inventoried it Monday and confirmed sending a replacement the same day....WOW

Yes, I'm angry too, but for the capability, features, and price, I'll keep it.

Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 08, 2009, 05:10:14 PM

This guarantees that WD are lying when they say they support the community. 

No it doesn't. Things take time.

Scott, Guy, and all the rest are conspicuously missing from every single forum where they have representation.  Your "support" for this product is a joke.

They were never offering support in forums. Presumably they were browsing on their own behest, because they like the product. And they don't make police, so they couldn't tell you anything.


I was leery of this happening after hearing a lot of naysayers from the original WDTV, and I should have listened and purchased a PCH C-200, as was recommended time and time again for the functionality I was looking for. 

Including a lot of noise no doubt
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: stevep94 on December 17, 2009, 02:52:07 AM
Hi all!   :D

New to the forums because my brand spanking new WD TV Live has arrived today!!  ;D

But now I've had a look at these forums and suddenly I'm terrified of updating the firmware in case it bricks my new toy!?!?!  ???

Whats the best advice at the moment - do the update or not??

Thanks for any advice guys.......

SteveP
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: wiiBox on December 17, 2009, 05:44:01 AM
Hi stevep94!

Welcome to the forum and the WDTV Live!  I hope you won't be too disappointed.  ;)

Generally, firmware 1.01.11 is okay to update to - presumably your box has the launch firmware.  Probably best to update via usb flash drive.  Obviously, you don't want to touch .12.

There are only a couple major differences that I've found.  There is a new option to disable/enable fade effect between menus, and subtitles embedded in .mp4 files are now supported.

Good luck!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Headcase_Fargone on December 17, 2009, 05:45:16 AM
Depends where you got it I suppose.  If you bought it at BestBuy here in the States and can easily return it should the unthinkable happen I'd say go for it.  But if you live in some third world country like Canada from a shop with crumby return policies I'd avoid it for now.

They've supposedly fixed the bricking issue, but I remain skeptical.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: stevep94 on December 17, 2009, 06:44:18 AM
Thanks for the replies guys!

I'm actually in the UK and bought it from an on-line retailer so I really dont want to be messing around sending it back!

Couple of quick questions - why would I want to use a usb flash drive to do the update?? - isnt there a utility on the machine itself since its networkable!?!?
Also, where can I get the firmware updates from?

Thanks again.....

SteveP
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: stevep94 on December 17, 2009, 06:55:31 AM
Just read this on the WD website:

Follow up to our post of 4 Dec 09 regarding problems with the firmware update 1.01.12 for
WD TV Live HD Media Players

We have tracked the problem to the Internet update process for WD TV Live firmware version 1.01.12. The firmware version is functioning normally, the problem intermittently occurred when using the Internet to update WD TV Live to version 1.01.12. If you've successfully installed update 1.01.12, there's nothing further you need to do.


The way I read this is that if you use a USB flash drive to do the update as opposed to using the on-line method - everything should be OK!?!?! - Can anyone confirm this or should I stay well clear and stick with the .11 firmware until a definite fix is released???

Thanks......

SteveP
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: wiiBox on December 17, 2009, 02:43:07 PM
The update is in the same page you saw that notice.  On the right hand side there is a button that says download now. (http://www.wdc.com/wdproducts/updates/?family=wdfwdtv_live)

FW .12 has been pulled, so unless you get it from from some clandestine website, there's no point is worring about that one.

Personally, I would reset the box with the side reset button before flashing to .11, only to be on the safe side.  But remember that you need to reconfigure the box afterwards.

Good luck!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: usquebaugh on December 18, 2009, 10:31:13 PM
I'm new to the forum and so far I am very impressed with the WD TV Live. I had been wanting to get one for a while but I was waiting for the Ethernet capability. I connected the ethernet cable today for the first time without any USB drive attached and it automatically let me know a firmware update was available. Presumably, because there were no drives attached, the update may have gone well but after reading all of the negative feedback, I will stay at 1.01.11 indefinitely until I can upgrade with confidence.

My one frustration so far is how long it takes to navigate through a movie to a specific spot. There appear to be only 2 speeds. It makes me yearn for a mouse and a drag on the "location bar". BUT I honestly haven't had time to read through the information or to see if there is a better way to navigate. If there isn't though, that's something I'd like to see addressed. Other than that, the unit is sleek, tiny, quiet and loads media quickly with a slick menu interface. It's played all of the movie and music formats that I use on a regular basis and through at it. Nice!

I live in Canada and found a great deal through New Egg last week for the unit bundled with a Passport drive and free shipping! The fact that I can't just easily run out to Best Buy and swap it if "bricked" means I won't be risking the f/w upgrade any time soon. I'm anxious to read more about this in the coming weeks. It's been a while since I was excited by a new tech toy. I hope Western Digital understands how disappointing it can be to have their newly purchased unit bricked. They'll definitely lose some formerly faithful consumers and that's unfortunate. I hope all this negative attention leads to a much more fully tested and worthwhile future update....because it really is a nice little unit and when not bricked, does what it was designed to do very well.
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on December 19, 2009, 03:24:51 PM
My one frustration so far is how long it takes to navigate through a movie to a specific spot. There appear to be only 2 speeds. It makes me yearn for a mouse and a drag on the "location bar". BUT I honestly haven't had time to read through the information or to see if there is a better way to navigate.

There isn't much - the FF/REW is falling a bit short. If you are in FF/REW mode you can press the next/previous buttons and skip ahead 10 minutes, but thats about it.

Many people wish better navigation. There is a suggestion on the offical WD boards, you could register and vote in favor of it, here:

http://community.wdc.com/t5/ideas/ideapage/blog-id/idea/article-id/23 (http://community.wdc.com/t5/ideas/ideapage/blog-id/idea/article-id/23)
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: usquebaugh on December 20, 2009, 12:38:37 PM
Thanks for the tip about how to skip 10 minutes ahead. Meanwhile, I have logged my vote with the WD Community as you suggested. Thx for the TIP and the heads up. I hope it leads to the suggested enhancement!
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: Whoheart on February 10, 2010, 08:49:21 PM
Perhaps we should "unsticky" this one by now, eh?
Title: Re: 1.01.12 Firmware BRICKING WD TV Live CAUTION
Post by: bozint on March 28, 2013, 12:39:19 PM
It's been a while since I've posted.

I'll reply on this post, because it came up high up on Google search.

My WDTV Live (1st Gen Gen) gave up on me earlier (luckily temporarily, although I thought it died).

It updated successfully to 1.06.43_V a couple of months back through LAN. Generally it worked fine, all was well (mostly), but I didn't really like YouTube Leanback, and what I hated, was that it kept renaming my folder.jpg into folder.jpg (but like a folder icon which was made Read Only and I had a tough time deleting them). I am using mostly my 1TB last gen Passport and an Iomega Prestige 2TB USB3.0.

The renaming of the folder.jpg really bugged me, I could live with YT Leanback, so I decided to downgrade to an earlier version. I keep several FWs, so I went for 1.06.15_V (55.3MB unpacked). I used a Kingston 32GB DT111 USB3.0 thumb drive, with other files on it. Started the upgrade (downgrade) and switched the TV to another input. After a while, went back to the WDTV input and saw a static image of WD logo and WDTV HD Media Player text. Remote didn't work, so I unplugged. Plugged it back in, and then I got the "Insert USB with firmware...." image. I tried several FW's to no avail. At this point I read several forum posts and thought the unit was bricked and that was it.

As a last measure, I took another SanDisk 2GB USB, formatted it as FAT32 and put the 1.06.43_V on it. I unplugged the power, plugged the USB, and plugged the power back on. Nothing happened, I again got the "Insert USB with firmware...." image. I thought hell, that was it. 3+ years it served well every single day. Frustrated, I switched to watch some TV, and read some forums in the meantime. Wanting to try something else, I switched back to the WDTV input, and to my surprise, the WDTV was at its homescreen. Working as usual, with the 1.06.43_V firmware on it. The LAN was unplugged all this time. Connected the LAN, went through Automatic setup and all was working well and I have a working WDTV now. Happy times.

What sucks is, it already renamed 2 of my folder.jpg's, it progresses with time... I guess this is goodbye to thumbnails and hello List structure.

Sorry for the long post.